Said Alexander Reyes Acosta Health Care Coordinator | Bilingual Customer &

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Staffing Coordinator

Aaidebook

Nov 2025 - Current (5 months)

- Strategic Staffing: Manage comprehensive scheduling for paraprofessional staff, optimizing coverage and executing real-time adjustments for cancellations, reassignments, and overtime. - Attendance & Payroll Integrity: Oversee timekeeping via OnTime ITS, correcting punch data and reconciling weekly pre-billing reports to ensure payroll accuracy and seamless revenue cycles. - Case Assignment: Strategically assign healthcare professionals to cases, ensuring optimal alignment between staff expertise and patient requirements. - Regulatory Auditing: Conduct weekly audits of duty sheets and tasks to guarantee 100% compliance with medical Plans of Care (POC) and state regulations. - Incident Management: Facilitate the rapid reporting of clini

Home Health Care Coordinator

Rockaway Home Care

Feb 2023 - Apr 2025 (2 years 3 months)

- Coordination of home care services: Assign caregivers (HHAs, nurses, etc.) to patients, ensuring that they meet the specific needs of each case. - Care staff management: Coordinate schedules, shift changes, cover absences and resolve conflicts or issues with care staff. Additionally, I utilized Slack to track each patient, including new admissions, hospitalizations, holds, and discharges, ensuring that all team members were informed and aligned. - Liaison with hospitals and physicians: Maintain communication with hospitals, clinics, and physicians to coordinate hospital discharges, referrals, and continuity of treatment at home. - Customer service and problem solving: Respond to questions, complaints, or requests from patients and fami

Foreign Currency Exchange Advisor

Grupo Global Exchange

Oct 2021 - Feb 2023 (1 year 5 months)

- International customer service: Provide a friendly and efficient service to travelers of different nationalities, answering questions about exchange rates, available currencies, and exchange processes. - Foreign Exchange: Perform foreign exchange purchase and sale operations in accordance with internal policies and legal regulations. - Cash management: Handle cash in different currencies, ensuring accuracy in counting and daily cash balance. - Regulatory Compliance: Apply money laundering prevention regulations (KYC/AML), verifying documentation and recording transactions when required. - Product Promotion: Offer complementary company products and services (such as money-back guarantee), utilizing negotiation skills to encourage custo

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Administrative Assistant

Internacional de Medios SAS

Apr 2020 - Jan 2021 (10 months)

- Documentary management: Organize, file and keep updated administrative documentation, contracts, reports, minutes, and internal and external correspondence. - Management of suppliers and minor purchases: Request quotations, follow up on orders, and manage minor purchases for office or production equipment. - Telephone and customer service: Answering calls, emails and visitors, channeling requests or providing basic information about services or activities of the channel. - Basic accounting support: Record invoices, follow up on payments, generate simple reports or coordinate with the accounting area. - Support in special events or broadcasts: Collaborate in the administrative logistics of press conferences.

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Data Entry Representative

Redemet SAS

Mar 2019 - Feb 2020 (1 year)

- Overseeing and entering data into computer systems or databases, which includes tasks such as verifying the precision and completeness of the entered data. - Detecting and fixing incorrect or damaged data, organizing and maintaining both digital and physical documents that require processing and system entry. - Creating reports, summaries, or visual representations like charts based on the processed data to support analysis or decision-making.

Said Alexander Reyes Acosta

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