Sadia Yazmin Cubas Muñoz

Sadia Yazmin Cubas Muñoz

About

Detail

Customer health care Agent
Francisco Morazán Department, Honduras

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • R
    Healthcare Advocate
    ResultsCx (Humana Insurance)
    Aug 2024 - Aug 2025 (1 year 1 month)
  • Serra Medical Group
    Front Desk
    Serra Medical Group
    Jan 2023 - Jan 2024 (1 year 1 month)
  • G
    Front Desk
    Gonzaba Medical Group
    Jan 2023
  • T
    Insure Agent
    Trusted Partner Solutions
    Jan 2022 - Jan 2023 (1 year 1 month)
  • I
    Customer Service Agent
    Ibex Line of Business Amazon
    Jan 2021 - Jan 2022 (1 year 1 month)
  • T
    Tech Support
    TELEPERFORMANCE,
    Jan 2021
  • Multiple
    When working for insurance companies
    Multiple
    Sep 2020 - Current (5 years 8 months)
    In my role working for insurance companies, I was responsible for booking appointments, coordinating benefits, and facilitating communication between customers and providers. I effectively managed scheduling and appointment management, ensuring a seamless experience for patients while adhering to the Health Insurance Portability and Accountability Act (HIPAA) regulations. My strong administrative assistance skills were complemented by my expertise in customer engagement and service, allowing me to address inquiries and resolve issues efficiently. Additionally, I utilized my research abilities and proficiency in Microsoft 365 to streamline email management and enhance overall operational efficiency. Although my experience with EHR systems wa
  • S
    Customer Service Agent
    Startek Inc.
    Jan 2019 - Jan 2021 (2 years 1 month)
Education verified_user 0% verified
  • M
    Microsoft Office
    Sep 2024 - Jul 2025 (11 months)
  • C
    University Technician in
    Ceutec (Unitec)
    Jan 2017 - Oct 2019 (2 years 10 months)
  • M
    Bachelor of Computer Science
    Monterrey Institute.
    Jan 2007 - Oct 2010 (3 years 10 months)
  • C
    CPU Hardware Maintenance. Difficult Clients Management Course.
    Apr 2005 - Aug 2005 (5 months)
  • M
    Bachelor of Science and Letters
    Monterrey Institute.
    Sep 1995 - Oct 1998 (3 years 2 months)
Projects (professional or personal) verified_user 0% verified
  • I
    Front Desk
    IMPACT MARKETING
    May 2018 - Current (8 years)
    As a Front Desk professional, I was responsible for managing the transportation schedule and coordinating various appointments, including doctor visits, radiotherapy sessions, lab tests, and procedures. My role required meticulous attention to detail to ensure that all appointments were scheduled efficiently and that patients received timely reminders. Additionally, I handled billing processes, which included managing payments to insurance companies for doctor appointments and procedures, as well as overseeing payments related to car and house insurance. This experience enhanced my organizational skills and my ability to navigate complex administrative tasks while maintaining a high level of customer service.