Sabine Theiss
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Sabine Theiss

Sabine Theiss  new_releases

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Account Manager || Product Development || Customer Success || Project Management ll
Uruguay

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Résumé

Jobs verified_user 7% verified
  • O
    AI Trainer
    Outlier
    May 2024 - Current (11 months)
    On-demand training, assessment, and quality of Generative AI Models in Spanish language (with remarks and corrections in English), text, and voice.
  • S
    Product Development Manager
    South American Tours
    Aug 2023 - Current (1 year 8 months)
    - Assisting the CEO with assigned tasks sharing working with offices in 7 countries as well as the Sales Office in Europa. Assuring that knowledge is shared as well as unifying processes while catering to most important key account clients from Europaa Assisting the CEO with assigned tasks sharing working with offices in 7 countries as well as the Sales Office in Europa. Assuring that knowledge is shared as well as unifying processes while catering to most important key account clients from Europaand other destinations. Developing new products together with local offices teams, acting as trusted advisor and assisting with German speaking translations and system- related issues when needed, as well as providing training/on-boarding of new em
  • S
    Product Development Manager
    South American Tours
    Aug 2023 - Current (1 year 8 months)
    - Support the CEO and the Marketing department with ongoing projects assigned by them, as well as acting as the liaison between the customers and the Product teams of the 7 offices in South America. - Sharing knowledge between the 7 offices and teams and different departments if necessary, providing coaching and support, solving problems and complaints, through regular meetings and training - Work out new and sustainable products together with the Product teams of the 7 offices, fostering creativity and innovation. - Update and correct the internal CRM system with descriptions, mostly in German, assist with German translations and system issues when required. - Be a trusted advisor for all employees of the company regarding company standard
  • TransPerfect
    Freelance Translator & Subtitler
    TransPerfect
    Apr 2022 - Current (3 years)
  • TransPerfect
    Subtitler & Translator
    TransPerfect
    Mar 2022 - Current (3 years 1 month)
    On-demand subtitling, translating and QA-revision of films, commercials, advertisements and other various content Spanish ->German
  • B
    Project Manager public Remote experience
    Brainnest
    Aug 2021 - Sep 2021 (2 months)
  • B
    Junior Project Manager entrenamiento industrial
    Brainnest
    Aug 2021 - Sep 2021 (2 months)
    Formación industrial, combinación de seminarios y trabajo práctico en proyectos, de 15 a 20 horas por semana, abarcando: Enfoque tradicional de gestión de proyectos Herramientas y software de gestión de proyectos Metodologías ágiles Lean Six Sigma
  • Protranslate
    Freelance translator
    Protranslate
    May 2021 - Current (3 years 11 months)
    - Achieved currently 8,69+ translation quality (out of 10) for translations or corrections delivered in a month. - Deliver aprox. 10-20 translations and proof-readings per month on a freelance on-demand basis, currently from German to English for diverse projects, in line with quality standards and tight deadlines. - Procure correct usage of internal translation system (CAT) on a daily basis, ensuring quality and timely delivery at any times
  • P
    Freelance Translator
    ProTranslateNet
    May 2021 - Mar 2024 (2 years 11 months)
    Deliver aprox. 10-20 translations and proof-readings per month on a freelance on-demand basis, currently from German to English for diverse projects, in line with quality standards and tight deadlines. Procure correct usage of internal translation system (CAT) on a daily basis, ensuring quality and timely delivery at any times.
  • S
    Manager Incoming / Account Manager
    South American Tours
    Sep 2019 - Aug 2023 (4 years)
    Stimulate client and supplier retention through virtual and personal networking. Resolve emergencies and arbitrated complaints. Strengthen contracts through revision. Delegate responsibilities within the incoming department, and assist with service and rate input, invoicing, and other system-related issues. Generate offers to key account clients, sales forecasts, manuals, and presentations. Accomplishments for this position include: • Hired 100% of all open positions. • Delivered 1% revenue increase on year with projected deficit. • Acquired new clients across Europe and South American through trade fairs. • Assisted in NEPCon Rainforest Alliance certification through audition documentation and preparation.
  • South American Tours de Uruguay
    Account Manager & Product Development Uruguay
    South American Tours de Uruguay
    Oct 2018 - Sep 2019 (1 year)
    - Accelerated booking rate by approx. 30% from 2018 to 2019 through creative design, innovative itineraries, efficiency, and customer orientation. - Generated 70% of all incoming and outgoing quotes within the department including itineraries, descriptions, rates, and photographs. - Formulated 20+ consolidated quotations and 20+ offer preparations per month for B2B Uruguay and South America travel agency clients in both German and English. Enhanced incoming department offers through creative design. - Orchestrated 100% of tariff entry. Introduced 100% of services in internal booking and invoicing system, including prices - Administered 100% of assigned registration and invoice management within the department, mentored incoming staff
  • F
    Customer service (freelance) public Remote experience
    Flixhotels GmbH
    Jan 2018 - Feb 2022 (4 years 2 months)
    - Fielded unanswered customer email requests (Outlook) from 2000 to zero within two weeks (2020) through multitasking and time management. - Amplified customer reviews by 20% within one year (2018-2019) through delivering quality customer service. - Advise customers as an independent/freelance worker 4 hours per weekend, if required also on weekdays on hourly basis in German, English, Spanish, French, and Portuguese. - Solve 100% of approx. 2 emergencies per month, through ability to multitask and result orientation. - Arbitrate 10+ client complaints per weekend applying efficient customer service techniques and following internal guidelines - Enhance public relations through Business Suite, providing 2-10 answers to comments or mess
  • F
    Booking Agent/ Customer Service
    Flixhotels
    Jan 2018 - Feb 2022 (4 years 2 months)
    Advise customers as an independent/freelance worker. Administer internal booking system and reservations through email. Field emergences via Skype and WhatsApp. Arbitrate customer complaints. Enhance public relations. Deliver translations in English, Spanish, German, French, and Portuguese. Some achievements for this position include: • Fielded unanswered customer email requests from 2000 to zero within two weeks. • Amplified customer reviews by 20% within one year. • Solved 100% of all emergencies while on-duty independently.
  • South American Tours de Uruguay
    Account Executive Consolidation verified_user Verified experience
    South American Tours de Uruguay
    Jul 2012 - Oct 2018 (6 years 4 months)
    - Achieved best-evaluated Account Executive employee for outstanding quality and quantity of performance (100% rating in both) in 2018. - Attained highest performance ratio on most variable tasks within the department while being in the position (5 years), including group departures, client advise, bookings, invoice-claiming, and registration in multiple languages. - Developed 30+ South American travel itineraries for B2B agencies per month, including offer consolidation and flight management. - Ensured 100% of assigned registration and booking invoicing through thorough control. Supervised payment collection of key debtor clients. - Mediated approx. 3 complaints per month through e-mails, always in-line with internal guidelines. - Colla
  • I
    Booking agent and Customer Care
    Idiomar S.A
    Dec 2008 - Jun 2012 (3 years 7 months)
    - Achieved 80% customer satisfaction rating for excellent and efficient client care in 4 languages in 2010/2011. - Ensured end consumer customer advice via more than 20 telephone and 100 email daily inquiries in German, English, French, and Spanish. - Facilitated reservation management and invoicing system with internal database, 40+ new entries per day. - Assessed and resolved 10+ emergencies and 10+ complaints per month. - Coordinated 30+ credit card collections and returns via two acquirer systems.
Education verified_user 0% verified
  • Udemy
    Full Stack Bootcamp, Programación
    Udemy
    Mar 2024 - Aug 2024 (6 months)
    Afianzar temas teóricos y prácticas a través de múltiples proyectos, HTML, CSS, Flexbox, CSS Grip, Bootstrap, Javascript, React.JS, Nodr.JS, PostgresDB
  • U
    Bachelor of Science - Computer Science
    Universidad de la Empresa UDE.
    Mar 2023 - Current (2 years 1 month)
  • U
    Bachelor, Computer Science
    Universidad de la Empresa
    Mar 2023 - Sep 2024 (1 year 7 months)
    Third semester completely approved (37,50%) with average 9 out of 12, currently in fourth semester.
  • A
    Analytical Aptitude Assessment
    Aryng
    Oct 2022
  • B
    Project Management Industrial Training, Project Management
    Brainnest
    Aug 2021 - Sep 2021 (2 months)
    Industrial training, a combination of seminars and practical project work, 15-20 hours per week, covering: Traditional project management approach Project management tools and software Agile methodologies Lean Six Sigma
  • E
    Full Stack Development
    Escuela A+ Tecnología de la Información
    Jan 2021 - Current (4 years 3 months)
  • E
    Full Stack Developer, Full Stack
    Escuela A Montevideo
    Jan 2021 - Mar 2022 (1 year 3 months)
    UX/UI Design, Frontend and Backend development, Databases (Mongo DB, MySQL), Agile Methodologies Git, HTML5, CSS, Javascript, JQuery, React, React Native, Redux, Node.js, Express, HTTP, MongoDB
  • Círculo Informático
    WordPress
    Círculo Informático
    Nov 2020 - Dec 2020 (2 months)
  • Círculo Informático
    WordPress, Diseño Web
    Círculo Informático
    Jan 2020 - Dec 2020 (1 year)
    Skills: WordPress
  • C
    WordPress
    Círculo Informático Montevideo
    Jan 2019
  • A
    French level B2 course
    Academia Montevideo
    Feb 2018 - Nov 2019 (1 year 10 months)
  • A
    Curso de idioma francés nivel B2
    Academia Montevideo
    Jan 2018 - Dec 2019 (2 years)
    Skills: Español · Habilidades interpersonales · Traducción · Francés
  • A
    Level B2 (MCER) French Certificate
    Academia Montevideo Uruguay
    Jan 2018
  • Anglo Montevideo
    Certificate of proficiency in english
    Anglo Montevideo
    Feb 2014 - Nov 2014 (10 months)
  • Anglo Montevideo
    CPE - Certificate of Proficiency in English
    Anglo Montevideo
    Jan 2014 - Dec 2014 (1 year)
    Skills: Español · Comunicación · Habilidades interpersonales · Inglés · Traducción
  • I
    International Certificate of Proficiency in English (CPE, level C2) of University of Cambridge, England
    Instituto Anglo Centro Montevideo Uruguay
    Jan 2014
  • Anglo Montevideo
    Certificate in advanced english
    Anglo Montevideo
    Feb 2013 - Nov 2013 (10 months)
  • Anglo Montevideo
    CAE - Certificate in Advanced English
    Anglo Montevideo
    Jan 2013 - Dec 2013 (1 year)
    Skills: Español · Comunicación · Habilidades interpersonales · Inglés · Traducción
  • I
    Operador Windows & Microsoft, Curso Operador Windows & Microsoft
    Instituto técnico BIOS Montevideo
    Jan 2013 - Dec 2013 (1 year)
    Skills: Microsoft Excel · Español · Habilidades interpersonales · Microsoft Word · Microsoft Outlook
  • Bios Instituto Universitario
    Operator windows & microsoft
    Bios Instituto Universitario
    Feb 2012 - Nov 2012 (10 months)
  • Bios Instituto Universitario
    Accounting program Memory course
    Bios Instituto Universitario
    Feb 2012 - Nov 2012 (10 months)
  • I
    Sistemas Memory / Memory systems
    Instituto de sistemas BIOS
    Jan 2012
  • I
    Microsoft Office & Windows
    Instituto de sistemas BIOS
    Jan 2012
  • I
    Curso programas contables Memory
    Instituto técnico BIOS Montevideo
    Jan 2011 - Dec 2011 (1 year)
    Skills: Español · Habilidades interpersonales
  • Bios Instituto Universitario
    Business Management
    Bios Instituto Universitario
    Mar 2010 - Nov 2011 (1 year 9 months)
  • I
    Technical of Business Management, Administración y gestión de empresas, general
    Instituto Universitario BIOS Montevideo
    Jan 2010 - Dec 2012 (3 years)
    Technical of Business Management
  • I
    Relaciones Públicas y Turismo / Public Relations and Tourism Certificate
    Instituto Municipal de Hotelería y Gastronomia Colonia del Sacramento Uruguay
    Jan 2008
  • I
    Hotel Management
    Instituto Municipal de Hotelería y Gastronomía Colonia del Sacramento
    Mar 2007 - Nov 2008 (1 year 9 months)
Projects verified_user 0% verified
  • T
    Taller I - Evaluador Dr Booleanos
    Feb 2024 - Mar 2024 (2 months)
    Proyecto grupal en C/C++, aprobado con 12
  • P
    Piedra-Papel-Tijera
    Dec 2021 - Feb 2022 (3 months)
    Proyecto final elaborado entorno a la materia "Frontend", "Backend" y "Base de Datos" del Instituto A+ con fines académicos (Proyecto final de la carrera de Programación Full Stack) utilizando React.Js para el Frontend, Node.Js para el Backend y MongoDB como base de datos
  • M
    MyTasks
    Jun 2021 - Jul 2021 (2 months)
    Proyecto elaborado entorno a la materia "Bases de programación" enInstituto A+ por fines académicos (prueba final de la materia), con HTML, CSS y JavaScript
  • South American Tours de Uruguay
    Ensueños Uruguay public Remote experience
    South American Tours de Uruguay
    Dec 2020 - Current (4 years 4 months)
    - Project Leader