Ryan Chartrau
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Georgia, United States
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- mCUSTOMER SOLUTIONS SPECIALISTmemBrainDec 2021 - Current (4 years 2 months)• Designed and implemented custom technical solutions based on customer needs and business goals • Collaborated with Customer Success, Sales, and Partners to define and execute successful implementations • Stayed up-to-date on product updates and best practices to provide informed guidance • Created and maintained help center content, including tutorials and documentation • Hosted a bi-weekly customer and partner webinar series on maximizing value from Membrain • Participated in cross-functional projects to improve overall customer experience
CUSTOMER SUCCESS SPECIALISTDoceboSep 2019 - Nov 2021 (2 years 3 months)• Served as the primary point of contact and advocate for a portfolio of enterprise LMS customers. • Provided strategic guidance on adoption, configuration, and expansion of Docebo's LMS platform to drive learning program success. Consulted on best practices and use cases to align platform capabilities with business outcomes. Acted as a product expert, helping customers understand and leverage advanced features across the Docebo suite. • Collaborated with cross-functional customer teams, including admins, IT, and executives, to support implementation and growth. Maintained high account retention and renewal rates by proactively addressing risks and identifying expansion opportunities. Additionally, utilized Salesforce to manage customer- MARKET DEVELOPMENT REPRESENTATIVERed HatAug 2016 - Aug 2019 (3 years 1 month)• Led business-to-business marketing initiatives for Red Hat's enterprise open-source solutions Specialized in promoting cloud migration strategies, containerization, API management, DevOps best practices IT
Education
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- GBACHELOR OF ARTS (B.A.)Georgie College and State UniversityJan 2008 - May 2012 (4 years 5 months)