Rv Lyne Villanueva Tolentino

E

Sales Assistant to Director of Sales

EUGENIA KIM INC, NY

Jun 2025 - Current (11 months)

As a Sales Assistant to the Director of Sales, I supported the Sales Director in managing global wholesale accounts, including Zalando, Harvey Nichols, Sunni Spencer, and other luxury retailers. I coordinated seasonal market activities by preparing lookbooks and linesheets, as well as scheduling in-person and virtual buyer meetings. I executed follow-up communications with buyers, ensuring a sense of urgency in the "call to action" while maintaining a polished, brand-appropriate tone. Additionally, I managed reorders and immediate delivery requests by monitoring ATS (Available to Sell) inventory and prioritizing stock allocation for key accounts. I maintained professional email communication standards, ensuring clarity, buyer engagement, an

J

Executive Partner/Operations Manager

JIA JIA LLC

Nov 2023 - Jun 2025 (1 year 8 months)

As an Executive Partner/Operations Manager, I served as the primary liaison between buyers and the company's operations, ensuring seamless order processing, addressing queries, and providing essential documentation to facilitate business continuity. I created line sheets for presenting products to wholesale partners during market season, enhancing our sales efforts. My role involved handling various administrative tasks, including data entry using Airtable, generating invoices, and organizing folders and data on cloud storage platforms like Dropbox. Additionally, I developed press graphics and visual assets for social media marketing and promotional materials, which contributed to our brand visibility. I was responsible for managing the com

A

Account Manager

Awesomecx by Transcom

May 2023 - Nov 2023 (7 months)

As an Account Manager, I prepared compelling proposals and presentations aimed at retaining and expanding business from existing clients. I successfully managed team attrition, reducing resignations from one per month to zero by proposing engaging events and activities that fostered team cohesion. In addition to overseeing account performance, I developed targeted growth strategies and identified opportunities to expand client accounts, resulting in a 30% increase in the number of agents eligible for performance incentives. My experience in operations management and workflow management allowed me to streamline processes effectively, while my proficiency in Google Sheets facilitated accurate scheduling and data analysis. I also utilized Micr

A

Training and Development - Leadership Development Support

Awesomecx by Transcom

Jun 2022 - May 2023 (1 year)

As a Training and Development professional focused on Leadership Development Support, I played a pivotal role in implementing a Triad Coaching Observation system, which significantly enhanced coaching effectiveness and increased the frequency of coaching sessions conducted by team leads from zero to three times per agent weekly. Additionally, I utilized Google Sheets and Microsoft Excel to create comprehensive reports and data analyses for training supervisors and managers, ensuring that our training initiatives were data-driven and aligned with organizational goals. This integration of technology not only streamlined our reporting processes but also provided valuable insights that informed our training strategies. Furthermore, I collaborat

A

Executive Assistant to the CEO - AMAVII Eyewear

Awesomecx by Transcom

Jun 2020 - Jun 2022 (2 years 1 month)

As the Executive Assistant to the CEO at AMAVII Eyewear, I effectively managed customer service across email, social media, and chat platforms for the CEO's e-commerce business. I created macros to standardize the tone and voice of customer communications, which significantly improved customer satisfaction scores from 4.0 to 4.6 (out of 5). In addition to overseeing e-commerce operations—including inventory management, product listings, website design, graphics, email marketing, and social media management—I also coordinated team efforts by managing other employees involved in customer service. This collaborative approach ensured a seamless customer experience and enhanced overall operational efficiency.

A

Team Leader

Awesome CX by Transcom

Jun 2019 - Jun 2020 (1 year 1 month)

Managed a team of customer service representatives by setting goals, monitoring execution, providing regular performance updates and coaching, and facilitating continuous education. Expanded the account by hiring two additional agents. Collaborated with the logistics team in the US to ensure adequate inventory levels for styles on sale, which directly supported our customer service efforts by minimizing stock-related inquiries and enhancing overall customer satisfaction. This cross-departmental communication not only streamlined operations but also reinforced our commitment to delivering exceptional customer care.

A

Team Leader

Alorica Teleservices, Inc

May 2017 - Jun 2019 (2 years 2 months)

Led a 16-man team of subject matter experts tasked with assessing and preparing new hires for operations through practical training and evaluations. Under this revised onboarding program, the percentage of trainees approved to begin production work increased from 92% to 98%. Created materials and processes that established calibration and efficiency, helping increase account upsells from four to six out of ten calls.

A

Customer Service Representative

Alorica Teleservices, Inc

Sep 2016 - May 2017 (9 months)

Handled simple to complex billing concerns while adhering to quality guidelines. Promoted to team lead after just four months in role due to strong performance. Recognized as the top agent for three consecutive months after being endorsed to productions.

I

Sales Representative

Ibex Global

Oct 2015 - Aug 2016 (11 months)

Consistently provided top-notch customer service, resolving issues on the first call while meeting sales and retention targets. Handled over 40 calls per day, maintaining quality standards and optimal average handling times.

Customer Service Representative

Teleperformance

Jan 2015 - Aug 2015 (8 months)

Consistently delivered exceptional customer service, earning four customer commendations out of eight calls on average.

Rv Lyne Villanueva Tolentino

About

Detail

Timeline

Résumé