R

Ruth Elizabeth Alba

About

Detail

Customer Support Specialist
Dominican Republic

Contact Ruth regarding: 
work
Full-time jobs
Starting at USD24k/year
Flexible work

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Hire Horatio CX
    Customer Care Associate
    Hire Horatio CX
    Apr 2021 - Nov 2023 (2 years 8 months)
    Offer remote customer care solutions for DR SQUATCH (e-commerce) via chat, email, and social media, through SaaS platforms, such as: - Gorgias - Shopify, among others. Refund orders in Shopify and ReCharge. Modify/Create Subscriptions in ReCharge. Create replacements in Shopify. Handle the RTS (returned-to-sender) orders report. Manage customer retention. Handle social media tickets. Creation/Modification of Macros and FAQs.
  • Scotiabank
    Insurance Officer
    Scotiabank
    Aug 2019 - Apr 2021 (1 year 9 months)
    Follow up on new insurance policies, receive them, and ensure that is issued. Notifying customers through email when their policies are about to expire and when they have. Maintenance of insurance information on banking platforms. Generate a Report sent to the Contact Center of policies about to expire. Reversals of amounts to indicated accounts.
  • [
    Admissions Officer
    [Iberoamericana University UIA
    Jul 2017 - Jan 2018 (7 months)
    As an Admissions Officer, I am responsible for obtaining and verifying the requirements for candidates applying to the Faculty, ensuring a smooth and efficient application process. I create and maintain both physical and digital applicant files, providing accurate and timely information regarding bachelor's and master's degree programs. I actively follow up with applicants to guide them through the completion of their application process, fostering a supportive environment. While my background includes sales experience, which may not seem directly relevant, it has equipped me with strong communication and interpersonal skills that enhance my ability to engage with prospective students and address their inquiries effectively. My genuine inte
  • O
    Executive Assistant/Administrative Assistant
    OFICINA MARRANZINI S.R.L
    Mar 2016 - Jul 2017 (1 year 5 months)
    Formally receive clients. Creation and administration of invoices. Coordinating and making payments for the workplace. Execution and confirmation of checks. Biweekly payroll payments. Act as a point of contact between executives and internal and external clients. Perform the tasks of receiving calls, taking messages and distributing correspondence. Respond to requests and inquiries in an appropriate manner. Maintain agendas, arrange meetings and appointments, and provide reminders. Organize travel. Typing dictation and minutes, and accurate data entry.
Education verified_user 0% verified
  • L
    Industrial Engineering
    Latin American Technological University Online
    Nov 2022 - Current (3 years 8 months)
  • Don Bosco
    High School Diploma
    Don Bosco
    Sep 1999 - Sep 2013 (14 years 1 month)