Ruth Marie Camal

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CAREGIVER

Melissa Woods

Jul 2024 - Feb 2025 (8 months)

• Assisted clients with activities of daily living, promoting independence and quality of life. • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. • Assisted with dressing guidance, grooming, meal preparation, and medication reminders. • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space. • Built strong relationships with clients to deliver emotional support and companionship. • Assisted clients with daily living needs to maintain self-esteem and general wellness. • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

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CUSTOMER SERVICE REPRESENTATIVE

Tyme Global Technologies

Apr 2022 - Jan 2023 (10 months)

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications. • Handled billing information over phone. • Worked closely with front desk to achieve full occupancy of property. • Provided customers with information ab

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QUALITY ASSURANCE ANALYST/INSURANCE AGENT

Protel BPO

Jan 2018 - Mar 2022 (4 years 3 months)

• Mentored and coached team members on QA topics and strategies. Participated in regular meetings with cross-functional teams to discuss • progress updates, communicate concerns or challenges, and ensure alignment of project goals. Reported progress, test metrics and results to project stakeholders. Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release. Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development. • Assisting with selecting the right insurance for customers. • Updating customer accounts.

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CUSTOMER SERVICE REPRESENTATIVE

Ready Call Center

Nov 2013 - Dec 2017 (4 years 2 months)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Responded to customer requests for products, services, and company information. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Ruth Marie Camal

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Ruth Marie Camal