Rushin Patel

Rushin Patel

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Senior Field Services & Technical Operations Specialist | ServiceNow • Automation • Electronic Systems • IT & Network Support
Vaughan, Ontario, Canada

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Résumé


Jobs verified_user 0% verified
  • Verra Mobility
    Field service technician 1
    Verra Mobility
    Jul 2022 - Dec 2024 (2 years 6 months)
    Supported daily field operations for automated enforcement systems across municipal sites. Installed, maintained, and repaired electronic equipment while learning advanced diagnostics and system behavior. Performed system installations, operational checks, and preventative maintenance with high accuracy and documentation quality. Assisted with equipment tuning, upgrades, and large-scale deployment cycles during program expansions. Gained strong hands-on experience with wiring, networking, sensors, and system calibration.
  • UPS
    Operations Support Supervisor
    UPS
    Oct 2021 - Jun 2022 (9 months)
    Maintained a positive work environment and resolved staff conflicts and concerns Identified inefficiencies and made recommendations to improve customer satisfaction • Developed a business plan that increased productivity by 5% in 4 months Participated in daily meetings to highlight safety and provide a team motivation Shared important information between departments to improve loss prevention program Worked closely with hub Supervisors to prevent injuries and improve productivity
  • H
    Technical Support Specialist
    Humane technology
    Aug 2020 - Jul 2021 (1 year)
    Provided end-to-end technical support to internal and external users, ensuring smooth operation of daily IT systems. Diagnosed and resolved hardware/software issues while reducing ticket resolution times. Supported automation and process improvements within ticketing systems. Created clear documentation and user guides to improve support efficiency.
  • UPS
    Operations Support Supervisor
    UPS
    Jun 2019 - Jul 2020 (1 year 2 months)
    Maintained a positive work environment and resolved staff conflicts and concerns Identified inefficiencies and made recommendations to improve customer satisfaction Developed a business plan that increased productivity by 5% in 4 months Participated in daily meetings to highlight safety and provide a team motivation Shared important information between departments to improve loss prevention program Worked closely with hub Supervisors to prevent injuries and improve productivity
Education verified_user 0% verified
  • Seneca Polytechnic
    2019, Computer Networking and technical support
    Seneca Polytechnic
    Jan 2018 - Jan 2019 (1 year 1 month)
Awards verified_user 0% verified
  • I
    President's honor list
    Issued by David agnew