Ruby Tyatyeka

Ruby Tyatyeka

About

Detail

Cape Town, Western Cape, South Africa

Contact Ruby regarding: 
work
Full-time jobs
Starting at USD2.5k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • G
    Operations/Finance assistance
    Global Accommodation:
    Jan 2022 - Current (4 years 6 months)
    • Booking Coordination & Management: Oversaw end-to-end travel and service bookings through internal systems, ensuring accuracy, timely confirmation, and alignment with client or internal requirements. • Payment Processing: Managed supplier and client payments, including initiating and tracking payments across platforms, ensuring all transactions adhered to company policies and payment terms. • Virtual Credit Card (VCC) Management: Created and administered VCCs for transaction security and traceability; responsible for reconciling VCC usage and flagging discrepancies. • Refund Processing: Facilitated and tracked client and supplier refunds, ensuring resolution of discrepancies and timely return of funds. • Financial Reconciliation: Rec
  • S
    Clerk Administrator
    Stellenbosch Municipal Court:
    Jan 2015 - Jan 2019 (4 years 1 month)
    • Frontline Client Support: Answered incoming calls and assisted members of the public with queries related to fines, court procedures, and by-law enforcement cases. • Case & Court Date Management: Maintained accurate records of court cases, including issuing and receiving court dates for municipal by-law cases. • Warrant Administration: Prepared and dispatched warrants as required, ensuring accuracy and adherence to legal protocols. • Fine Processing: Handled the reduction and withdrawal of fines in accordance with municipal regulations and legal authorizations. • Interdepartmental Liaison: Acted as a key communication link between various municipal departments to ensure smooth case handling and administrative coordination. • Email &
  • C
    Call Agent
    Capita:
    Jan 2014
    • Customer Interaction Management: Took inbound customer calls, providing accurate and satisfactory responses to queries and concerns to ensure positive customer experiences. • Conflict Resolution: De-escalated situations involving dissatisfied customers by offering patient, empathetic assistance and effective solutions. • Proactive Client Outreach: Contacted clients and customers to inform them about new products, services, and policy updates, promoting awareness and engagement. • Technical Guidance: Guided callers through troubleshooting steps, navigation of company websites, and use of products or services to resolve issues efficiently. • Account Review & Updates: Reviewed customer accounts to provide up-to-date information
Education verified_user 0% verified
  • H
    Matric
    Hoer Meisieskool Bloemhof
    Jan 2006 - Jan 2010 (4 years 1 month)