Rubika Acharya
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Bagmati Province, Nepal
Résumé
Jobs
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- ECustomer Support Country ManagerExely – SaaS for Hospital ityJan 2023 - Apr 2025 (2 years 4 months)Additionally, while the job title "Customer Support Country Manager" may not immediately suggest Project Management, this skill was central to my role at Exely. My core function involved managing the full end-to-end implementation project for every VIP client, directly aligning with the job description's requirement to "Ensure Project Success." For over two years, I independently managed the logistics and execution of multiple client launches simultaneously, which required meticulous planning, defining scopes, training clients, and coordinating with our Engineering teams using Jira to ensure every project was delivered "on time and within scope." This experience confirms my ability to manage multiple time-sensitive responsibilities while ma
- HCl ient Service CoordinatorHot Stone, Luxury Japanese ResturantJan 2020 - Nov 2022 (2 years 11 months)• Supported VIP and high-value guests through calls, live chat, email, and help desk systems to manage reservations and special requests. ◦ Utilized ResDiary and OpenTable to schedule, adjust, and resolve complex booking conflicts in real time. • Collaborated with front-of-house and kitchen staff to ensure personalized experiences and fast resolution of any issues. ◦ Maintained calm and professionalism in high-pressure moments, delivering satisfaction to customers. ◦ Handled sensitive communication, including double bookings or table conflicts, with diplomacy and tact. ◦ Additionally, leveraged data reporting skills from my previous role as a Marketing Assistant at Hot Stone Japanese Restaurant, where I prepared daily perf
- FFreelance Interpreter & TranslatorApr 2017 - Dec 2019 (2 years 9 months)- Provided English–Nepali–Hindi interpretation and translation services for a wide range of clients across the US, Canada, Europe, and India. - Specialized in translating immigration, legal, and government documents, including visa and university admission documents, legal contracts and affidavits, and medical records and prescriptions (primarily for Indian clients). - Translated and interpreted in both written and live formats depending on client needs, delivering accurate, culturally appropriate translations with confidentiality and professionalism. - Managed all freelance work independently, including communication, deadlines, and revisions. - Engaged in prospecting activities, which involved researching and identifying potential cli
Education
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Bachelor of Business AdministrationPokhara University