Ruark Washington

A

Project Coordinator

Agilysys

Mar 2025 - Current (1 year 4 months)

• - Coordinate project plans, scheduling, and resourcing for multiple ongoing implementations in alignment with PMO standards. • - Track project deliverables, dependencies, and risk items in collaboration with project managers and technical leads. • - Facilitate weekly status meetings, ensuring clear communication and alignment across Product, Engineering, and Customer Success. • - Maintain comprehensive documentation including meeting notes, task assignments, and change requests. • - Leverage tools like Smartsheet, Jira, and Confluence to manage timelines, monitor progress, and escalate blockers. • - Assist in the development and refinement of project workflows and post implementation reviews for continuous improvement.

P

Project Manager, SaaS Implementations

Proven Consulting, LLC

Dec 2023 - Mar 2025 (1 year 4 months)

• - Developed and executed project plans, defined scope and deliverables, and monitored progress to meet aggressive timelines. • - Worked cross-functionally with Product, Integration, and Client Ops teams to resolve blockers, manage scope changes, and deliver functional systems. • - Facilitated stakeholder communications and escalations; drove successful handoff and support transitions post-launch. • - Created process documentation and led lessons-learned retrospectives to improve future project workflows.

Implementation Analyst

Blend

Oct 2023 - Dec 2023 (3 months)

• - Led the onboarding and rollout of commercial card product migrations for enterprise banking clients. • - Scoped and prioritized projects based on readiness and system capabilities. • - Owned project communications and training cadence; delivered walkthroughs and go live support. • - Adapted delivery approach using both Waterfall and Agile processes, based on customer and platform constraints.

Software Implementation Specialist

Scion Staffing

Apr 2023 - Oct 2023 (7 months)

• - Directed onboarding and implementation planning for corporate customers adopting SaaS solutions. • - Defined project scope, delivered schedules, and led cross-functional team check-ins to ensure delivery alignment. • - Conducted change management, stakeholder communication, and system configuration to accelerate adoption. • - Delivered post-mortem debriefs and documented key learnings to improve implementation playbooks.

E

Senior Specialist, Partner Implementation

EVO Payments, Inc.

Jul 2022 - Mar 2023 (9 months)

• - Oversaw onboarding and technical implementation for newly signed payment processing partnerships. • - Managed full project lifecycle—from kickoff through go-live—across multiple simultaneous SaaS integrations. • - Created and tracked project plans using Smartsheet and Salesforce; enforced accountability across teams. • - Facilitated stakeholder status meetings and resolved delivery risks and data mapping gaps.

V

Technical Systems Specialist

Versapay

Aug 2021 - Jul 2022 (1 year)

• - Led project implementation efforts for POS and ERP payment integrations in mid market organizations. • - Managed client onboarding from technical scoping to UAT sign-off. • - Created implementation artifacts, timelines, and status updates for internal and external stakeholders. • - Partnered with QA and support teams to address gaps and confirm readiness for launch.

Product Specialist

Native Instruments

Oct 2018 - Current (7 years 9 months)

• - Provided technical support, demos, and live training for music tech solutions. • - Supported product demos and training at national music technology conferences.

S

Senior Operations Manager / Director of Project Delivery

Shiji Payment Solutions

Jun 2015 - Apr 2020 (4 years 11 months)

• - Directed the implementation of over 200 SaaS-based EFT/POS platforms for enterprise clients including stadiums, hotels, and fitness chains. • - Led global, cross-functional teams across Product, Engineering, QA, and Support to execute multi-site deployments. • - Delivered $3M–$5M in processing enablement annually by managing scope, stakeholders, and go-to-market alignment. • - Managed risk logs, change control, and project health reviews with executives and clients.

Service Desk Coordinator

Thyssenkrupp Elevator

May 2013 - Jun 2015 (2 years 2 months)

• - Supported internal stakeholders through technical issue resolution and escalations across three divisions. • - Led troubleshooting of software/hardware systems supporting a global workforce. • - Managed server migration project, achieving 87% of goal completion and reducing server downtime by 50%. • - Created reporting dashboards and flagged delivery risks across infrastructure operations.

Project Coordinator

SunTrust Bank

Jan 2013 - May 2013 (5 months)

C

Technical Support Representative

Computer Generated Solutions

Jan 2012 - Jan 2013 (1 year 1 month)

• - Delivered Tier 1–2 support and technical troubleshooting to small business and residential customers.

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