Roxanie Lira Pavia
About
Detail
--
Province of Laguna, Philippines
Résumé
Jobs
verified_user
0% verified
Financial Credit AnalystValorooFeb 2024 - Sep 2025 (1 year 8 months)As a Financial Credit Analyst at Valoroo, I was responsible for evaluating creditworthiness and analyzing financial data to support lending decisions. I collaborated with cross-functional teams to ensure accurate and timely processing of credit applications. Additionally, I utilized SaaS support and CRM tools to track customer interactions and maintain comprehensive records, ensuring effective communication through calls and emails to enhance customer support and satisfaction.- Credit AnalystValorooFeb 2024 - Sep 2025 (1 year 8 months)Reviewed, analyzed, and approved customer credit applications by assessing financial risk and evaluating credit worthiness. Managed organized filing systems and confidential records, enabling fast retrieval and secure storage of important data. Reviewed and verified large volumes of contracts and financial documents with a high level of accuracy and maintained credit files, financial reports, and reference checks for both new and existing customers. Additionally, supported customers and clients based on their needs, ensuring a high level of service in my role as a Credit Analyst. Monitored key performance indicators (KPIs) to meet targets effectively, and utilized SaaS support tools to enhance operational efficiency in credit analysis proce
- Customer Service RepresentativeWells FargoJan 2022 - Jan 2024 (2 years 1 month)- Handled checking and savings account concerns, ensuring customer satisfaction through effective problem resolution. - Processed card and ACH claims, assisting branch bankers with account and online-related issues to streamline operations. - Managed corporate credit card account concerns, verifying transactions and removing blocks on cards to facilitate smooth customer experiences. - Analyzed data related to customer service metrics, utilizing SaaS support tools as necessary to enhance service delivery. - Continuously monitored key performance indicators (KPIs) to ensure that all service metrics were being targeted effectively, contributing to overall team performance and customer satisfaction.
- Accounts Payable AnalystWells FargoJan 2022 - Feb 2024 (2 years 2 months)As a Senior Accounts Payable Analyst, I am responsible for managing the accounts payable process, ensuring timely and accurate processing of invoices, and maintaining vendor relationships. I also analyze financial data to identify discrepancies and implement solutions to improve efficiency. Additionally, I proactively reach out to customers and clients to ensure that I meet key performance indicators (KPI) and utilize SaaS support tools to streamline processes and enhance service delivery.
- ITechnical Support RepresentativeIBEX Global SolutionsNov 2019 - Jan 2022 (2 years 3 months)Handle concerns from internet users, troubleshoot modem and landline issues, makes outbound calls if needed. Upselling their current plans to our new available products such as fiber connection, etc.
- Technical Sales Support SpecialistIbexNov 2019 - Jan 2022 (2 years 3 months)Subject Matter Expert
- SCustomer Service RepresentativeSykes AsiaAug 2017 - Oct 2019 (2 years 3 months)As a Customer Service Representative, I handled credit card applications, disputes, card replacements, and limit inquiries, ensuring a seamless experience for customers. I set up the delivery of orders and provided basic troubleshooting assistance with the bank app. Additionally, I utilized data analysis skills to monitor customer usage patterns of credit cards, ensuring eligibility and compliance. Furthermore, I leveraged SaaS support to enhance our service delivery, ensuring that customer needs were met efficiently and effectively.
- Customer Service RepresentativeSykes EnterprisesAug 2017 - Oct 2019 (2 years 3 months)
Education
verified_user
0% verified
- IBachelor of Science, ENGLISH LANGUAGE AND LITERATURE/LETTERSICCT CollegesJan 2015 - Jan 2019 (4 years 1 month)
- Bachelor of Secondary Education, Major in EnglishICCT Colleges Foundation IncJan 2015 - Jan 2019 (4 years 1 month)
Projects (professional or personal)
verified_user
0% verified
- Credit AnalystArmstrong Transport GroupAug 2024 - Sep 2025 (1 year 2 months)Handled all the emails related to credit analysis, ensuring timely communication and resolution of inquiries. In addition to managing email correspondence, I oversaw the credit, accounts receivable, and accounts payable processes, maintaining accurate credit reports to support financial decision-making. While my role is primarily focused on finance within a logistics company, I utilized various administrative skills to streamline operations. My main tool for managing email communications was Front, which facilitated efficient handling of all inquiries and contributed to the overall effectiveness of the finance team. Additionally, I leveraged my knowledge of various CRM tools and SaaS support systems used at Armstrong Transport Group to trac
- Subject Matter Expert - FinanceWells FargoJul 2022 - Jan 2024 (1 year 7 months)As a Subject Matter Expert in Finance, I coached team members on various financial tasks within the support framework, ensuring they were equipped with the necessary knowledge and skills to excel in their roles. My responsibilities included addressing case-specific concerns, managing email communications, and reaching out to customers and clients for effective resolution of issues. Additionally, my experience in administrative and virtual assistance roles complemented my expertise, as I consistently demonstrated the ability to handle tasks independently and efficiently, ensuring timely completion of all responsibilities. Furthermore, I utilized SaaS support tools to enhance our operational efficiency, leveraging technology to streamline pro