Rowson Sur

Rowson Sur

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Detail

Customer Success Manager| | Account Manager | Program Manager
Telangana, India
Contact Rowson regarding: 
Flexible work
Starting at USD20/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • K
    Customer Success Manager
    KNNX Corp (Formerly DLT Labs)
    Jan 2022 - May 2024 (2 years 5 months)
    • Spearheaded customer success strategies, driving 89% revenue growth in the APAC region through proactive engagement. • Conducted virtual business reviews and health checks to improve product adoption. • Partnered with sales to identify upsell opportunities, increasing expansion revenue.
  • W
    Customer Success Manager
    Wellnesys India Private Limited
    May 2021 - Dec 2021 (8 months)
  • Quess Corp Limited
    Program Manager
    Quess Corp Limited
    May 2019 - Current (7 years 4 months)
  • S
    Team Leader
    Shore Group Associates
    May 2016 - Jul 2017 (1 year 3 months)
    • Managed large-scale SaaS implementations, ensuring remote teams met key deliverables. • Identified program risks and implemented mitigation strategies, improving project success rates.
  • F
    Freelance Trainer & Consultant
    Self –Employed • Delivered virtual training sessions on interview skills, soft skills, and customer service excellence. • Developed and refined training content for diverse global audiences.
  • B
    Frontline Manager
    BA Continnum Solutions
    • Led a team focused on home retention strategies, improving customer outcomes through personalized support. • Provided continuous training, enhancing team performance and client satisfaction.
Education verified_user 0% verified
  • C
    Certified Customer Success Specialist (CCSS)
  • P
    Project Management
  • S
    ServiceNow IT Leadership Professional Certificate
  • N
    MBA
    NIBM
  • D
    Graduation & EMBA
    Dibrugarh University