Rowena Abad

Marketing Administration Assistant

MicroSourcing

Mar 2024 - Current (2 years 3 months)

- Supports a hectic marketing department across a broad range of tasks, providing general administrative support as needed by the marketing team. - Streamlines administrative processes for increased efficiency in the marketing department. - Maintains organized contact databases for streamlined communication with clients and prospects. - Manages filing systems and completes other clerical tasks. - Assists coworkers and staff members with special tasks on a daily basis. - Collates invoices and prepares sales reports for finance, data entry, and management of different software, portals, and CRM. - Assists in handling customer queries when needed. - Manages client emails, lists, and documents, including naming documents, saving them in

P

Part-Time Virtual Admin Assistant

Pro-Edge Center for Learning,

Jul 2022 - Current (3 years 11 months)

Checks and monitors webinar registrations. Prepares Google forms and links needed for webinars. Drafts email correspondences. Do some parts of Completion Report to be submitted to PRC (Professional Regulation Commission) . Generates e-certificates to be given to participants in webinars. Coordinates with resource speakers. Schedules meetings in Zoom. Manages company's Google Calendar. Hosts webinars through Zoom. Manages inbox of company's Facebook page, including answering questions, inquiries, and comments. Schedules Motivational Monday posts on Facebook and Instagram.

D

Part-Time Online ESL Teacher

Dialog Plus Co., Ltd.,

Mar 2022 - Jun 2025 (3 years 4 months)

Gives online English conversation lessons to Japanese clients through Skype video classes Provides these clients with lesson memos or feedback after every class.

V

Email Support Specialist/Telesales

Vserve Ebusiness Solutions,

Jan 2022 - Mar 2024 (2 years 3 months)

Managed emails and entered data and information into the company's CRM, ensuring accurate handling of customer orders and efficient processing of vendor invoices. Created and entered telesales orders based on customer purchase orders, maintaining a high level of organization and attention to detail. Additionally, utilized Slack for effective communication within the team, enhancing collaboration and response times. Employed PayPal as a reliable mode of payment, streamlining the transaction process for customer orders.

P

Part-Time Freelance Instagram Virtual Assistant

Jul 2021 - Aug 2021 (2 months)

As a Part-Time Freelance Instagram Virtual Assistant, I actively sought out leads and engaged with them through direct messaging using a provided script. I recorded voice memos to personalize my outreach and created a comprehensive lead spreadsheet that included the leads' phone numbers for efficient follow-up. Additionally, I responded to comments on the client's Instagram posts to foster engagement and maintain a positive online presence. I also utilized PayPal as a mode of payment, ensuring smooth financial transactions for my services.

J

Part-Time Online ESL Teacher

J-P English,

Dec 2016 - Mar 2020 (3 years 4 months)

As a Part-Time Online ESL Teacher, I delivered engaging English conversation lessons to Japanese clients via Skype video classes, ensuring a personalized learning experience. After each class, I provided detailed lesson memos and constructive feedback to support the clients' language development. Additionally, I utilized Notion to keep fellow teachers informed about new announcements and updates, fostering a collaborative teaching environment and enhancing communication within the team.

F

Freelance Email Support Specialist

Sep 2016 - Jan 2022 (5 years 5 months)

Managed emails and entered data and information into the company's CRM. Handled customer quotations and orders, ensuring accuracy and timely processing. Processed and entered vendor order confirmations, tracking notifications, and invoices. Called and sent emails to vendors regarding estimated ship dates and/or tracking numbers. Created and entered telesales orders based on customer purchase orders. Additionally, utilized Slack for effective communication with clients and team members, enhancing collaboration and streamlining workflows throughout the support process.

P

Brand & PR Manager

Precious Moments Manila,

Jul 2013 - Jun 2016 (3 years)

In charge of Club Communications (Club's Quarterly Newsletter). Wrote articles for said newsletter and oversaw Editorial Team. Supported club's managing director and executive director in managing club. Handled different customers and club members. In charge of company sales and brand awareness through social media platforms such as Facebook, Twitter, and Instagram, and managed content of company website. Managed and organized company bazaars, exhibits, and trade fairs. Answered inquiries through phone calls and emails and do relevant administrative tasks that may be assigned.

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