Rosaura Manjarres Client Success Coordinator | People Management | Operations |

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Operations Manager

ChinUp Human Capital

Sep 2025 - Current (1 year 2 months)

- Responsible for setting stretch goals with the CEO and executing them to drive business growth and performance. - Oversee day-to-day business operations across all departments, including Marketing, Lead Generation, Sales, Client Success, Finance, and Strategy. - Manage the internal team, serving as the primary point of direction and support to ensure operational excellence. - Prepare and lead all internal staff meetings, team activities. - Maintain and oversee all internal systems and workflows. - Act as the main point of contact for all internal and external communications and coordination. - Collaborate directly with the CEO on strategic decisions, content approvals, and business development initiatives. - Ensure smooth coordination and

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Client Success Coordinator

ChinUp

Dec 2024 - Current (1 year 11 months)

Led onboarding for clients and part-time coaches, ensuring seamless access to resources, clear expectations, and a smooth transition into the program. Served as the primary point of contact between clients and coaches, tracking progress, analyzing KPIs, and gathering feedback to optimize client experience and satisfaction. Organized and managed weekly events, guest-led workshops, and 1:1 coaching sessions to enhance client engagement and support their ongoing development. Oversaw coach scheduling, task delegation, invoicing, and program resource updates, ensuring operational efficiency and maintaining high standards of service delivery.

Data Analyst

Hungerrush

Jul 2023 - Dec 2024 (1 year 6 months)

Analyzed customer menus and entered data into proprietary systems, including POS platforms and AI-driven ordering engines. Conducted validation tests by placing test orders to ensure data accuracy and system integrity. Documented and reported system issues, and addressed customer concerns related to menu and order accuracy to ensure a seamless user experience.

Menu data analyst

Velozient

Jul 2023 - Dec 2024 (1 year 6 months)

- Responsible for analyzing customer menus and inputting data into various proprietary systems, including POS systems and AI bot ordering engines. I conducted thorough validation tests by placing test orders to ensure accuracy and integrity. Additionally, I documented and reported system issues and addressed customer-reported concerns regarding menu and order accuracy, ensuring a seamless customer experience.

HR Intern

Velozient

Jan 2023 - Jul 2023 (7 months)

Conducted onboarding sessions for new employees, facilitating their smooth integration into our company culture. Additionally, I managed personnel logistics tasks, such as interview scheduling and travel arrangements, ensuring seamless processes. Collaborating with the team, I contributed to the creation of wellness activities, nurturing a positive work environment for back-office members. Used Google extensions like OctoHR and Amazing Hiring, I efficiently filtered and sourced candidates to meet our recruitment needs. I specialized in sourcing software development, QA, and other computer science-related profiles, demonstrating a targeted approach to talent acquisition.

Human Resources Assistant

Velozient

Jan 2023 - Jul 2023 (7 months)

- Conducted onboarding sessions for new employees, facilitating their smooth integration into our company culture. Additionally, I managed personnel logistics tasks, such as interview scheduling and travel arrangements, ensuring seamless processes. Collaborating with the team, I contributed to the creation of wellness activities, nurturing a positive work environment for back-office members. - Used Google extensions like OctoHR and Amazing Hiring, I efficiently filtered and sourced candidates to meet our recruitment needs. I specialized in sourcing software development, QA, and other computer science-related profiles, demonstrating a targeted approach to talent acquisition.

Administrative Assistant

Universidad del Norte

Jan 2022 - Dec 2022 (1 year)

Supported inventory management through monthly audits, ensuring precise tracking and reconciliation of on-hand items. Conducted daily cash closings, maintaining accuracy in financial records through meticulous reconciliation of cash transactions. Provided direct assistance to customers requesting lithographic services, addressing inquiries, and coordinating service delivery to meet their needs effectively. To enhance operational efficiency, I generated traceability reports, tracking work progress from receipt to final delivery and identifying areas for improvement. Furthermore, I prepared inventory adjustment reports to review all inventory movements for the month, ensuring data integrity and compliance with inventory management procedures.

Rosaura Manjarres

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Rosaura Manjarres

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Behavioral traits