roque jabagat

Real Estate Virtual Assistant

Cyberbacker

Nov 2021 - Current (4 years 3 months)

Ensuring that transactions progress smoothly and all necessary tasks are completed. Conducting market research to gather information on property values, market trends, and competitive properties. Additional administrative tasks as required, such as bookkeeping, expense tracking, and general office management.

Senior Client Service Manager

Accenture

May 2021 - Oct 2021 (6 months)

Cultivate and maintain strong, long-term relationships with key clients, understanding their needs, objectives, and challenges. Identify opportunities for account growth and expansion, and create strategic plans to maximize revenue and client satisfaction. Analyze and assess the specific needs and goals of clients, and work with relevant teams to customize solutions to meet those needs.

Service Desk

Accenture

Mar 2020 - May 2021 (1 year 3 months)

Create and manage service tickets or incident reports to document reported issues, track their status, and monitor their resolution. Prioritize and assign tickets to the appropriate support teams if necessary. Provide excellent customer service by addressing inquiries, concerns, and technical issues with professionalism and patience

Customer Service Representative

Accenture

Sep 2018 - Mar 2020 (1 year 7 months)

Provided expert-level customer service by addressing inquiries, resolving issues, and offering solutions related to Google Hardware products. Assisted customers in troubleshooting and resolving hardware and software problems, including setup, configuration, and connectivity issues.

Subject Matter Expert

Tech Mahindra

Feb 2015 - Apr 2017 (2 years 3 months)

Possess an extensive and in-depth understanding of the subject matter or topic in which they are considered an expert. This expertise often involves years of experience, education, or training in the field. Offer expert advice and guidance to individuals or teams within an organization seeking solutions to complex issues or challenges related to the subject matter.

Remote Desktop Support

Executive Boutique Call Center

Feb 2014 - Nov 2014 (10 months)

Utilizing remoted tools and software to troubleshoot problems and provide hands-on assistance, often in real-time. Use remote access to scan and remove viruses, malware, or other security threats from users' computers.

Technical Support Representative

Stream Global Services

Nov 2010 - Jun 2013 (2 years 8 months)

Diagnosing and resolving hardware and software problems that customers face, either through remote assistance, phone support, or email communication. With the ultimate goal of providing excellent support and customer satisfaction.

Technical Support Representative

Teletech

May 2008 - Jan 2010 (1 year 9 months)

HP IPG Technical Support Representative plays a crucial role in assisting customers with technical problems related to HP Imaging and Printing products and ensuring a high level of customer satisfaction. Complying with company policies, procedures, and quality standards to maintain consistency in customer support services.

roque jabagat

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