Ronnie Duplessis

Ronnie Duplessis

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Senior Executive Assistant, Operations, Human Resources Management
Bogota, Colombia
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Timeline

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Résumé

Jobs verified_user 0% verified
  • F
    E-commerce Operations Manager & Executive Assistant
    Fable Pets
    Jun 2023 - Current (3 years 1 month)
    Led the wholesale division, developing and executing sales and marketing strategies, managing inventory, and resolving customer and marketplace challenges. Successfully converted leads into $90K in sales in 2024. Spearheaded product onboarding and inventory management across major marketplaces, including Bloomingdale’s, Chewy, Wayfair, and Petco. Facilitated interdepartmental coordination and vendor management to deliver projects on time. Planned and executed high-profile corporate events and trade shows, overseeing logistics for personnel and products at SuperZoo 2024/2025, InterZoo 2024, Global Pet Expo 2024/2025, and other industry events. Developed and executed a social media marketing campaign to promote new and existing products, nego
  • V
    Success Account Manager
    Virtual Latinos
    Mar 2023 - Jul 2023 (5 months)
    - Oversaw up to 100 clients and 120 virtual assistants (VAs), managing day-to-day operations to include the provision of comprehensive customer/VA support, facilitating feedback and mediation sessions between clients and virtual assistants while adhering to company policy; and completing administrative tasks. Prominent Achievements: • Actively gathered and implemented client feedback, leading to enhancements in service delivery and overall satisfaction levels. This continuous improvement process resulted in higher client retention and positive testimonials • Adopted a proactive approach to issue resolution, addressing challenges before they escalated. This strategy minimized the impact on client satisfaction and maintained strong, positiv
  • R
    Retail Operations & Office Manager - Fuel & Auto Service Sector;
    RUBIS NorthSouth Enterprises Limited,
    Sep 2020 - Jan 2022 (1 year 5 months)
    As the Retail Operations & Office Manager in the Fuel & Auto Service Sector, I was responsible for supervising a diverse team of 23 customer service representatives, cashiers, and mechanics. My role encompassed managing records related to inventory, employee leave, discipline, and performance appraisals, all aimed at ensuring operational efficiency and compliance with local labor laws while amicably resolving disagreements between management and staff. Prominent achievements included overseeing revenue operations, which involved cash, check, and electronic payments, as well as bank deposits and financial instrument reconciliation with external vendors. I conducted a comprehensive inventory of all organization-registered items, submitting
  • R
    Police Human Resource Manager
    Royal Saint Lucia Police Force
    Sep 2010 - Oct 2018 (8 years 2 months)
    - Managed the employee life cycle for 1,278 officers and civilians within RSLPF, advising the Police Executive and stakeholders on HR matters while supporting the Research and Development Unit and Accounts Departments to ensure adherence to Police Regulations and other SOPs. Represented police officers and the HR Department, and occasionally performed Patrol and Traffic duties. - Carried out comprehensive force-wide audits, uncovering instances of under and overpayments to officers, recovering $30K-40K in overpayments, and implementing policies to prevent future occurrences. - Conducted quarterly audits to ensure database accuracy and accessibility, supporting the digitization of personal files. Generated reports, identified trends, and p
  • R
    Police Constable - Musician
    Royal Saint Lucia Police Force
    Feb 2009 - Sep 2010 (1 year 8 months)
    • Showcased musical abilities through performances at parades, visits from members of the Royal Family and other dignitaries, prestigious hotels, and state events. • Acquired proficiency in music notation software, contributing to the digital restoration of damaged music scores. Collaborated with the librarian in maintaining and disseminating musical scores, instruments, and equipment. • Served as a mentor and instructor to junior musicians within the band and privately through the Saint Lucia School of Music. Held the position of junior leader in the cornet section, ensuring preparedness of colleagues for rehearsals and performances. • Participated in a masterclass led by renowned jazz bassist Dave Holland and attended workshops featur
  • 1
    Teller
    1st National Bank Saint Lucia Limited,
    Jun 2008 - Feb 2009 (9 months)
    • Demonstrated competence and professionalism in managing substantial amounts of cash through a posting in the overnight deposit department, overseeing daily sums ranging from $200K to $250K. Additionally, provided support to other tellers by handling larger cash transactions and servicing Automated Tellers (ATMs). • Acquired proficiency in various banking procedures and best practices, including dual control, point-of-sale transactions, and safety deposit box etiquette. • Enhanced customer service skills by effectively addressing inquiries, informing customers of new services and product promotions, and understanding customer needs to provide appropriate guidance. • Cultivated a keen appreciation for confidentiality and developed tactf
Education verified_user 0% verified
  • U
    Master of Business Administration (MBA)
    UNIVERSITY OF SUFFOLK
    Jan 2024 - Jan 2026 (2 years 1 month)
  • Sir Arthur Lewis Community College
    Cambridge General Certificate Advanced Level
    Sir Arthur Lewis Community College
    Jan 2006 - Jan 2008 (2 years 1 month)
  • S
    (CXC) eight (8)
    Saint Mary's College
    Jan 2001 - Jan 2006 (5 years 1 month)