Customer Service Specialist
BPO
Jan 2009 - Jan 2019 (10 years 1 month)
Delivered voice, chat, and email support for various international accounts, including telecommunications, satellite TV, internet services, banking, and healthcare. Promoted to Trainer and later Team Leader, responsible for coaching, mentoring, and developing new Customer Service Associates. Facilitated engaging classroom and hands-on training sessions, creating a supportive learning environment that encouraged practical skill application and confidence-building. Led team operations with a proactive, collaborative approach, ensuring alignment with company goals and consistently driving performance and service excellence. Fostered a culture of continuous improvement, empowering team members to enhance their customer service skills and delive