Billing Service Representative
Bill Gosling Outsourcing
Mar 2024 - Feb 2025 (1 year)
• Responsible for Answering questions about prices and bills
• Help customers with service installation charge disputes.
• Assist customers with account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
• Billing adjustment (e.g., apply credit).
• Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment)
• Enrolling Customers to online billing.
• Billing overall inquiries, including summary requests for historical data
• Resolving billing, collection, and customer contract queries.
• Resolving accounts and transaction, exceptions, audit and related issues.
• Responding to and resolving all cases and issues referred to back-office in a timely fash