Rommel Gutierrez

Rommel Gutierrez

About

Detail

Province of Davao del Sur, Philippines
Contact Rommel regarding: 
Flexible work
Starting at USD13/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • L
    Service Desk Manager
    LiveXchange Technologies, Inc.
    Jan 2024 - May 2025 (1 year 5 months)
    • Managed a global support team ensuring 24/7 ticket, chat, and incident resolution. • Developed internal QA scorecards, SLAs, and service audit protocols for improved response and compliance. • Oversaw multiple tool integrations (Drift Chat to ManageEngine, Salesforce, AVD environment) and provided end-user training. • Handled core administrative tasks daily, coordinating schedules, documenting processes, managing ticket workflows, and overseeing support operations across virtual teams. Led remote staff, delivered performance coaching, delegated tasks via digital platforms, and ensured SLA compliance all within a virtual environment. My role required precision, communication, and organizational skills that directly align with both ad
  • C
    Country IT Manager
    Conectys Philippines Inc.
    Sep 2022 - Jan 2024 (1 year 5 months)
    • Led cross-site realignment of IT infrastructure in three APAC locations, focusing on standardizing IT policies, endpoint compliance, and centralizing monitoring tools. • Implemented new ticketing hierarchy and escalations in alignment with global ITSM standards, cutting ticket resolution times by 25%. • Executed a wide range of administrative functions, including managing asset inventories and documentation, coordinating with vendors, preparing compliance reports, and overseeing scheduling and project timelines. • Led and supported remote teams, resolving IT issues virtually and conducting virtual training and support sessions across global locations, demonstrating precision, confidentiality, and effective virtual coordination—core ele
  • C
    Country IT Manager
    Conectys Philippines Inc.
    Sep 2022 - Jan 2024 (1 year 5 months)
    • Oversaw IT operations across three APAC sites with full accountability for systems uptime, asset control, and support coverage. • Managed the end-to-end ITSM process lifecycle, ensuring KPI alignment and stakeholder visibility. • Aligned all ticketing and escalation workflows to ITIL best practices.
  • A
    IT Manager
    AwesomeOS (BeAwesome)
    May 2016 - Oct 2022 (6 years 6 months)
    • Led the deployment of over 2,000 endpoint devices across Mindanao in under 3 days to support immediate remote work transition. • Coordinated asset preparation, logistics, team dispatch, and third-party couriers for zero downtime implementation.
  • A
    IT Manager
    AwesomeOS (BeAwesome)
    May 2016 - Oct 2022 (6 years 6 months)
    • Directed team of technicians for internal support and client-specific tech rollouts. • Implemented Exchange server management, backup, and disaster recovery protocols. • Led mid-to-large scale testing projects and infrastructure refresh initiatives.
Education verified_user 0% verified
  • AMA Computer College
    Bachelor of Science in
    AMA Computer College
    Jan 2006 - Jan 2010 (4 years 1 month)