I'm a diligent and attentive person in my job and personal life with experience in physical work environments and also office work with customer service and administrative tasks. which has led me to develop skills and work organization ranging from: CSR, general assistant, warehouses, support engineering among others. In CSR I've worked in various places with a focus on call centers, startups and the tech industry. I manage different communication channels: calls, chats, email, face to face. I've worked with metrics such as: FCR, CSAT, AHT, LG(lead generation) or LCR, QA, Total contacts and others. I've stood out for resolving contacts in their first communication in an average range of 85%. For having an average customer satisfaction of 90%.
