R
Rohit Sharma
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India
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Résumé
Jobs
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- TTECHNICAL SUPPORT REPRESENTATIVE (NORTON)Teleperformance GlobalDec 2024 - May 2025 (6 months)Provided expert technical assistance via chat support for Norton products, ensuring seamless customer experience through prompt resolution of technical issues, refund processing, and customer retention strategies. Managed multiple conversations simultaneously, maintaining high service quality while driving sales opportunities. • Delivered high-quality troubleshooting through chat, maintaining strong Customer Satisfaction (CSAT) and Quality Score metrics while consistently meeting the 27 chats per day (CPA) target. • Managed refund requests, ensuring compliance with policies while implementing retention strategies to minimize churn and enhance customer loyalty. • Facilitated sales conversions, identifying upselling and cross-selling oppor
- CEQUITY DEALER & ANALYSTChoice Equity Broking Pvt.Apr 2020 - Dec 2024 (4 years 9 months)- Conducted detailed financial analysis on equities using fundamental and technical evaluations to optimize investment strategies. - Monitored stock market trends, company performance, and industry developments to provide actionable insights for portfolio management and client advisory. - Executed equity trades with precision while ensuring adherence to regulatory standards and risk management protocols. - Prepared in-depth research reports and investment recommendations for clients and senior analysts, supporting informed decision-making. - Developed financial models to project earnings, valuation, and risk assessments, enhancing strategic investment planning. - Maintained strong client relationships by delivering timely market update
Education
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- VBACHELOR'S DEGREEVivekanand Global UniversityJan 2019 - Jan 2022 (3 years 1 month)