Roger Aparicio Executive Administrator & Onboarding Specialist

Advanced Resolution Specialist

Amazon

Aug 2022 - Jul 2025 (3 years)

As an Advanced Resolution Specialist, I was responsible for addressing complex customer issues and providing effective solutions to enhance customer satisfaction. My role involved collaborating with various teams to ensure timely resolutions and maintaining high service standards. Additionally, I compiled and executed several projects that were essential for my application to the resolution specialist role and escalations manager position. This experience included managing executive relations and utilizing my communicative competence to effectively liaise with multiple teams, ensuring a cohesive approach to problem-solving for our customers. Furthermore, I leveraged helpdesk tools such as Zendesk, Slack, and Amazon's own helpdesk CRM tools

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Office Administrator

APROPAPUR

May 2018 - Current (8 years 3 months)

As an Office Administrator, I was responsible for managing daily office operations, ensuring efficient workflow, and providing administrative support to the team. My role involved coordinating schedules, handling correspondence, and maintaining organized records to facilitate smooth communication within the organization. Additionally, I engaged in legal workflows related to our work with farmers and producers, which enhanced our operational efficiency and compliance. My experience with SaaS was gained through the use of proprietary software designed to monitor crop health, where I also provided both online and in-person training sessions for farmers on its effective utilization. Furthermore, I contributed to the intellectual property aspect

Medical Coordinator

MEDFAR Clinical Solutions

May 2015 - May 2022 (7 years 1 month)

As a Medical Coordinator, I was responsible for overseeing the medical intake process, coordinating with medical doctors, and managing human resources functions to ensure smooth operations within the healthcare setting. I also played a key role in setting medical appointments, facilitating patient access to necessary services. Additionally, I utilized Slack for internal communications, which enhanced team collaboration and streamlined information sharing among staff, ultimately contributing to improved efficiency in our medical operations. Furthermore, I employed spreadsheet management skills daily to track patient data and appointments, ensuring accurate record-keeping and facilitating better decision-making within the team. I also coordin

Metro Operator

C.A. Metro de Caracas

Jun 2004 - Jan 2015 (10 years 8 months)

As a Metro Operator, I was responsible for ensuring the safe and efficient operation of metro trains, monitoring station activities, and providing excellent customer service to passengers. I maintained communication with control centers to report any incidents and coordinate responses effectively. Additionally, I utilized our internal CRM tools to track and manage issues at the stations, which enhanced our operational efficiency and improved the overall passenger experience. I also employed Microsoft 365 for reporting and task tracking, which streamlined our processes and ensured accurate documentation of operations. Furthermore, I recognized the importance of data reporting in detecting trends, which allowed us to proactively address poten

Roger Aparicio

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