Rodrigo Villalpando Arciniega
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Rodrigo Villalpando Arciniega

Rodrigo Villalpando Arciniega

About

Detail

Commercial Manager | COO | Business Management, Strategy & Operations | Entrepreneur | Telecom & Network Security Engineer
Mexico

Contact Rodrigo regarding: 

work
Full-time jobs
Starting at USD100K/year
groups
Networking

Timeline

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Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • R
    Network Security Engineer public Remote experience
    Rackspace Technology
    Apr 2024 - Current (1 year 3 months)
    -Provide administration for systems and cloud computer networks. -Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls.
  • T
    Bilingual Customer Support
    Teleperformance / Verizon, Mexico City, Mx
    Apr 2023 - Sep 2023 (6 months)
    -Achieved exceptional customer support standards for Verizon customers in an English-speaking environment through effective communication. -Maintained KPIs for customer satisfaction including resolving issues within 3 days and 2 hours, achieving high VPH, VPC, and VXS scores (CSat)
  • E
    COO
    Ecomining.io
    May 2022 - Oct 2022 (6 months)
    • Ensured the operation of the business through analyzing sites, assuring proper working of switches and routers, internet connectivity, working and profitability of mining equipment. • Established the Tera hashes in warranty / Equipment in hospital and Uptime KPI's, saving the company about $400k MXN per month. • Through data analysis, found that 20% of the customers made 80% of the income, so introduced the basis towards the creation of a sales area. • Implemented the tech ops meetings to order and prioritize activities, which led to a +20% improvement on productivity.
  • D
    Sales Manager public Remote experience
    Detecno S.A. de C.V.
    Sep 2021 - Mar 2022 (7 months)
    • Acted as technical support to the team and conducted different projects and meetings with customers. • Interviewed 6 candidates and hired 2 people for the team. • Partnered with the CFO to establish and define a monthly sales target of $850k MXN.
  • B
    E
    Commercial Consultant
    Buzón E, S.A. de C.V, Ekomercio Electrónico
    Oct 2020 - Sep 2021 (1 year)
    -Negotiated, prospected, managed and monitored new businesses in large-scale companies, using HubSpot CRM. -Teamed with marketing to define, launch and measure strategies for the company verticals, improving conversions by 10%. -Analyzed Jira to interact with internal teams regarding customer´s implementations, improving customer success and experience by 20%.
  • Guidepoint
    IT Business-Technical Consultant
    Guidepoint
    Aug 2020 - Dec 2022 (2 years 5 months)
    • Offered technical guidance on SaaS, iPaaS, Electronic Data Interchange (EDI), E-signing, and electronic invoice landscape. • Provided insights into ERP integrations using various communication protocols and structures.
  • EDICOM
    IT Key Account Manager
    EDICOM
    Sep 2015 - Jul 2020 (4 years 11 months)
    • Defined and executed the sales strategies and activities within the automotive sector which lead to an increase of market share by 5%. • Developed and maintained friendly, consultative, long lasting and solid relationships with key chambers, associations, partners and customers. • Analyzed accounts status, devised and applied account plans, doing cross and up sales, increasing income by 20%. • Comprehensive management of the customer journey and post-sales processes, providing customer retention and customer engagement. • Drove and coordinated a project to look-for new prospects within industrial parks in the Bajío region, which led to a 10%+ increase in leads.
  • P
    Own business | Branch Owner | Operations Manager
    Pizza Amore Restaurante Italiano
    Jan 2014 - Mar 2018 (4 years 3 months)
    -Coordinated an 8 people team, maintained monthly business operations with +$100k MXN in sales and managed the overall day-to-day operation. -Generated marketing and advertising strategies, furthermore applied surveys improving NPS promoters by 20%. -Devised promotions and packages increasing sales by +30% in low activity days.
  • R
    Sales Engineer
    RT4
    Apr 2013 - Jan 2014 (10 months)
    -Proficient in implementing networking solutions, including the design and quotation of AVAYA´s networking and VoIP solutions for SMEs. -Successfully managed account portfolios, ensuring contract renewals and maintaining high client satisfaction. -Demonstrated expertise in SIP Trunking and RTP, contributing to seamless communication and connectivity solutions.
  • S
    Wireless Engineer | RF Coordinator
    SGF GLOBAL
    Sep 2011 - Apr 2013 (1 year 8 months)
    -Coordination of 11 drive test teams (22 people) for site surveys. -2G, 3G, GPRS, UMTS, HSPA Post-Processing area coordinator. -Focused on customer support and satisfaction, business logistics, technical support, staff training, decision making and logistics throughout projects.
  • E
    Pre-sales Engineer
    EATON, Power Quality Division
    Feb 2010 - Sep 2011 (1 year 8 months)
    -Proposed, executed and led the project to obtain the FIDE Seal for UPS's which can be found at the following URL: https://www.fide.org.mx/wp-content/uploads/sello-fide/specifications /esp4167_01.pdf -Involved in the development of a prototype cabinet (cost, technical specification, implementation). -Supported sales and marketing teams in responding to RFPs, designs, specifications, quotes, technology fairs, technical sessions, correction and revision of sales material.
  • H
    Own business | Product manager | Operations Manager
    HostChilango
    Jan 2008 - Sep 2011 (3 years 9 months)
    -Led a team of 2 and developed web pages, provided web hosting and domain registration. -Technical configuration of applications servers, domains and DB´s. -mplemented strategic keywords, feeding them in the robots file, improving SEO by 50%+.
Education verified_user 0% verified
  • Cisco Networking Academy
    Introduction to Cybersecurity public Remote experience
    Cisco Networking Academy
    Dec 2023 - Jan 2024 (2 months)
  • P
    CCNA Course
    PETI
    Aug 2023 - Sep 2023 (2 months)
  • I
    Project Management Fundamentals public Remote experience
    IBM SKILLSBUILD
    Feb 2023 - Apr 2024 (1 year 3 months)
  • Coderhouse
    Blockchain Fundamentals public Remote experience
    Coderhouse
    May 2022 - Aug 2022 (4 months)
  • C
    U
    Business Management Course
    CEMIN, Universidad Simón Bolívar
    Jan 2009 - Feb 2009 (2 months)
  • Simón Bolívar University
    Bachelor of Engineering in Electronics and Communication Engineering
    Simón Bolívar University
Projects verified_user 0% verified
  • E
    Sales Area Establishment
    Ecomining.io
    May 2022 - Oct 2022 (6 months)
  • E
    Process Analysis and Optimization:
    Ecomining.io
    May 2022 - Oct 2022 (6 months)
  • E
    Sales Area foundation Establishment
    Ecomining.io
    May 2022 - Oct 2022 (6 months)
  • E
    Sales Strategy-Definition and execution
    Ecomining.io
    May 2022 - Oct 2022 (6 months)
  • D
    Sales Target Definition
    Detecno S.A. de C.V.
    Sep 2021 - Mar 2022 (7 months)
  • E
    B
    Commercial Consultant
    Ekomercio, Buzón E, S.A. de C.V
    Oct 2020 - Sep 2021 (1 year)
  • E
    Sales Strategy Execution - Automotive sector
    EDICOMUNICACIONES DE MEXICO SA DE CV EDICOM
    Sep 2015 - Jul 2020 (4 years 11 months)
  • E
    Key Associations
    EDICOMUNICACIONES DE MEXICO SA DE CV EDICOM
    Sep 2015 - Jul 2020 (4 years 11 months)
  • P
    Franchised Pizza Place Opening and management
    Pizza Amore Restaurante Italiano
    Jan 2014 - Mar 2018 (4 years 3 months)