Rodrigo Velásquez Samayoa

Rodrigo Velásquez Samayoa

About

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Operations and Data Analyst
El Salvador
Contact Rodrigo regarding: 
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Full-time jobs
Starting at USD10/hour

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • S
    Business Analyst
    Southern Skies Dermatology and Surgery
    Dec 2023 - Oct 2025 (1 year 11 months)
    Create dynamic and actionable reports based on evolving business needs, using tools such as Google Sheets, Excel, and automation scripts. Supported data migration project by performing detailed data entry, validation, and quality checks to ensure accuracy and consistency between legacy and new CRM systems. Coordinate with cross-functional departments to align reporting outputs with operational goals and recommend best practices for improved efficiency. Conduct regular audits of existing processes to identify inefficiencies, gaps, and opportunities for optimization. Diagnose and document current workflows through process mapping, video walkthroughs, and visual tree diagrams to deliver clear operational insights. Analyze business operations a
  • Cognizant
    Electronic Data Interchange Analyst
    Cognizant
    Oct 2022 - Oct 2023 (1 year 1 month)
    Created and transmitted EOI files for various insurance companies and clients using 834 and COBRA formats within Benefits Administration systems. Designed, maintained, and updated EDI customer maps to ensure accurate data routing and formatting compliance across platforms. Collaborated with upper management to align EDI processes with strategic goals and implement improvements to enhance data flow and system efficiency. Utilized Salesforce and Benefits Administration tools to manage, track, and support EDI data transactions and client communications. Coordinated with insurance brokers and carriers to verify data integrity, troubleshoot issues, and ensure successful and compliant data exchanges. Monitored and validated the formatting and acc
  • Cognizant
    Operations Analyst
    Cognizant
    Jan 2019 - Sep 2022 (3 years 9 months)
    Analyzed operational performance across three North American client accounts to identify inefficiencies, optimize workflows, and recommend data-driven process improvements. Developed and analyzed revenue forecasts for Nearshore accounts, supporting strategic growth initiatives and expansion planning. Prepared and presented client invoices and financial reports to upper management and external stakeholders, ensuring accuracy and transparency. Created and maintained custom reports and visual dashboards using Microsoft Office, Google Suite, Tableau, and Power BI on daily to annual cycles to support key business decisions. Performed comprehensive operational data analyses to identify opportunities for process optimization, cost reduction, and i
  • Crowley
    Process Improvement Analyst
    Crowley
    Apr 2016 - Dec 2018 (2 years 9 months)
    Diagnosed and evaluated current processes across departments in Latin America, Puerto Rico, and the U.S. to identify inefficiencies and improvement opportunities. Developed comprehensive SOPs and detailed process maps tailored to each department and regional operation, ensuring standardization and clarity. Collaborated closely with staff managers and stakeholders to accurately document workflows and align improvement initiatives with operational goals. Collected, analyzed, and reported process data to support recommendations for enhanced efficiency and productivity. Utilized Crowley's proprietary CRM system to assess and visualize documentation workflows, particularly around bill of lading creation. Created professional process documentatio
  • AKQA
    Senior Campaign Analyst
    AKQA
    Jan 2014 - Apr 2016 (2 years 4 months)
    Analyzed campaign data across platforms like Google Ads, Facebook Ads, Bing, and YouTube to optimize performance, media touchpoints, and user journeys. Provided actionable, data-driven recommendations to improve digital marketing ROI and increase engagement across paid search and social channels. Utilized advanced targeting models and performance measurement tools to refine audience segmentation and boost ad effectiveness. Collaborated with cross-functional teams and external clients to align marketing goals, ensuring campaigns were tailored to strategic objectives and audience behavior. Managed multiple campaigns simultaneously, monitoring KPIs and adjusting strategies in real time to enhance conversions and reduce acquisition costs. Inter
  • Sykes
    Customer service / Sales Representative / Technical support Representative
    Sykes
    Nov 2007 - Apr 2011 (3 years 6 months)
    Worked in different lines of business between being a Customer service , Sales Representative and Technical support Representative, all US and , Canada clients oriented.
Education verified_user 0% verified
  • U
    Associate Degree in Business Administration
    Universidad Dr. José Matías Delgado
    Jan 2008 - Jan 2024 (16 years 1 month)