At American Express, my focus has been on elevating end-user experiences through proactive engagement support and robust asset management. Mastering incident, change, and request items support within ServiceNow, I've contributed to the security and efficiency of our IT operations. My recent certification in SIEM with Splunk Security and a ServiceNow IT Leadership Professional Certificate underscores my commitment to strategic IT planning and architectures.
The skills honed over my tenure at Accenture are now in full force as I implement Multi-Factor Authentication (MFA) and provide critical on-site software and hardware support. My work is characterized by a drive for innovation and reliability, ensuring that every solution aligns with our organizational culture and enhances overall performance. Through agile methodologies and comprehensive documentation, we've strengthened our IAM capabilities and facilitated continuous service improvement.