Rodrigo Martin Fernandez
Rodrigo Martin Fernandez

Rodrigo Martin Fernandez

About

Detail

Buenos Aires, Argentina

Contact Rodrigo regarding: 

work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour
groups
Networking

Timeline


work
Job
school
Education
2001
2024

Résumé


Jobs verified_user 0% verified
  • American Express
    Proactive Engagement Support & Asset Management
    American Express
    Feb 2024 - Jul 2024 (6 months)
    > End User Provisioning and Support via:
    - Active Directory

    > Service Now:
    - Incident Support
    - Change Support
    - Request Items Support

    > Documentation:
    - Permanent Solutions or Workaround for known issues
    - Different Process and Procedures for the various applications and types of support
    - Training materials

    > MFA (Multi Factor Authentication Support)

    > On-Site Support
    - Hardware Support / Maintenance
    - Software Support
    - End User Guidance / Help / Education
  • Accenture
    Senior Analyst
    Accenture
    Apr 2017 - Nov 2023 (6 years 8 months)
    IAM - Critical Systems Support (CSS)
    IAM - Operations
    IAM - Certificate Services

    ---

    > End User Provisioning and Support via:
    - Active Directory
    - Symantec App
    - DigiCert App
    - Company Created Apps

    > PKI and Certificates Support:
    - SSL Certificates
    - SAML Certificates
    - Certificate Template Creation and Administration
    - Certificate Authority

    > Service Now:
    - Incident Support
    - Change Support
    - Request Items Support

    > Documentation:
    - Permanent Solutions or Workaround for known issues
    - Different Process and Procedures for the various applications and types of support
    - Training materials
  • Cognizant
    Identity & Access Management
    Cognizant
    Jan 2016 - Apr 2017 (1 year 4 months)
    Identity and Access Management (IAM)
    End User Provisioning Team
    Ally Bank

    ---

    > End User Provisioning and Support via:
    - Active Directory
    - Company Created Apps

    > Service Now:
    - Incident Support
    - Change Support
    - Request Items Support

    > Documentation:
    - Permanent Solutions or Workaround for known issues
    - Different Process and Procedures for the various applications and types of support
    - Training materials
  • Y
    Securtity Analyst
    YEL Informática SA
    Aug 2014 - Aug 2015 (1 year 1 month)
    As a Security Analyst, I was responsible for end-user provisioning, ensuring that users had the appropriate access to systems and resources. My role involved investigating issues related to user access and maintaining security protocols to protect sensitive information. Additionally, I utilized troubleshooting skills to resolve access-related problems efficiently, provided IT support to users experiencing difficulties, and managed Microsoft 365 administration tasks to ensure seamless operation of the platform. These skills were integral to my daily responsibilities, allowing me to enhance user experience while maintaining a secure environment.
  • I
    Telemarketer
    Instituto Americano de Enseñanza Técnica
    Sep 2013 - Jun 2014 (10 months)
    Telemarketer - Long Distance Courses.
  • G
    Concierge
    Grande Hotel
    Feb 2012 - Apr 2013 (1 year 3 months)
    Concierge
  • D
    Customer Service | Image Editor
    DigiFot
    Apr 2011 - Apr 2012 (1 year 1 month)
    Customer service and salesman.
    Image editing, restoration, and photomontage.
  • P
    Cadet | Salesman
    Palermo Art
    Feb 2009 - Jun 2010 (1 year 5 months)
    Furniture and decoration seller.
    Red Tape.
    Dealing with Suppliers.
  • C
    Agent
    City Tech SA
    Jun 2008 - Oct 2008 (5 months)
    Customer Support for EEUU.
    Client: Motorola.
Education verified_user 0% verified
  • C
    Bachelor, Business
    Comercial San Isidro
    Jan 2005 - Dec 2008 (4 years)
  • R
    Engineering
    Robert Morgan Educational Center And Technical College
    Jan 2004 - Dec 2005 (2 years)
  • H
    -
    Howard A Doolin Middle School
    Jan 2001 - Dec 2004 (4 years)