Rodrigo Goncalves Lippi
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Customer Experience Specialist | Client Relationship Management
Asunción, Paraguay
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Résumé
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Customer Care public Remote experienceNational Services GroupJan 2026 - Current (5 months)Dedicated Customer Care specialist at National Services Group, handling inbound and outbound calls, email communication, and appointment scheduling. Experienced in using CRM and collaboration tools like RingCentral and Confluence to manage client interactions, resolve issues, and maintain strong customer relationships. Focused on problem-solving, improving service efficiency, and delivering a positive customer experience in a fast-paced environment.- Competition EventsAnalystCONMEBOLMar 2024 - Oct 2025 (1 year 8 months)As a Competition Events Analyst, I advised football clubs on competition regulations for tournaments in which they qualified, providing guidance and clarification on compliance requirements. I managed the shipment of tournament merchandise and equipment to participating clubs and conducted stadium inspections to ensure facilities met CONMEBOL competition standards. Additionally, I assisted in the design and implementation of tournament regulations, contributing to the overall event structure. I coordinated flights and hotel arrangements for CONMEBOL officials assigned to matches, collaborating closely with the Travel Department. Serving in multiple operational roles during tournaments, I provided on-site event coordination and physical logi
- Trip ExucutiveAgentCONMEBOLFeb 2023 - Mar 2024 (1 year 2 months)As a Trip Executive Agent, I planned and coordinated travel logistics for over 200 CONMEBOL staff members across Latin America for tournaments, inspections, and official events. I conducted hotel inspections in multiple countries to ensure compliance with event standards and comfort requirements for teams and staff. Successfully coordinated with the U.S. Embassy to secure 200+ visas for the Copa América 2024, the largest CONMEBOL tournament held in the United States. Managed flight and hotel bookings, negotiating with providers to optimize cost and service quality. Oversaw end-to-end travel operations, ensuring timely arrangements and seamless execution during high-profile international events. Additionally, I managed the bidding processes
- NCollections verified_user Verified experienceNestle Business Services (NBS)Jan 2020 - Nov 2022 (2 years 11 months)In my role in Collections, I verified and reconciled accounts across multiple markets, ensuring accuracy in records of outstanding invoices for delivered goods. I managed the collections process, which included making outbound calls to customers and negotiating payment arrangements. I also provided account advisory services, implementing flexible payment plans to support customers during the COVID-19 pandemic. I led a market team of five members, overseeing performance, training, and goal achievement while ensuring compliance with company policies. My responsibilities also included delivering market initiatives and meeting collection targets. I used task-management tools to effectively assign work responsibilities to my team, improving wor
- Customer Service Representative / Cargo Operations ManagerLATAM AirlinesJan 2016 - Feb 2020 (4 years 2 months)As a Customer Service Representative / Cargo Operations Manager, I performed passenger check-in, documentation control, and boarding procedures in strict compliance with airline regulations. I provided multilingual customer service in English, Spanish, and Portuguese to passengers from diverse cultural backgrounds, ensuring a welcoming environment. I assisted passengers with special needs, prioritizing their safety, comfort, and personalized attention. Additionally, I coordinated contingency operations, distributing food and beverages to over 160 passengers during flight delays. My role also encompassed cargo handling and coordination, managing export and import procedures in collaboration with Paraguay Customs. I demonstrated adaptability
- GAssistantGambini Cocina Gourmet RestaurantDec 2012 - Jan 2016 (3 years 2 months)As an Assistant, I played a vital role in supporting the bartender with drink preparation, restocking supplies, and ensuring a clean and organized bar area. I operated the cash register, processed payments, and balanced daily sales while managing beverage inventory and performing stock counts in collaboration with suppliers. During high-demand periods, I took customer orders and served food and drinks, ensuring a seamless experience for guests. Additionally, I welcomed guests and managed seating arrangements, providing excellent customer service to enhance the dining experience. My experience in property management allowed me to verify the cleanliness of the restaurant and arrange reservations for various group sizes, utilizing task managem
Education
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- UTourism and HospitalityUniversidad Americana .Mar 2023 - Current (3 years 3 months)
- UCommercial EngineeringUniversidad AmericanaJan 2023 - Current (3 years 5 months)
- Ecommerce DegreeUniversidad San Ignacio de LoyolaAug 2020 - Jan 2021 (6 months)
- SSchool Bachalor´s Degree Business AdministrationSan Ignacio de Loyola SchoolFeb 2011 - Jan 2014 (3 years)
- MMicrosoft Excel SpecialistFeb 2010 - Jan 2014 (4 years)