Rodrigo Carrasco Toscano

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Co Founder

RAH Centro Evaluador

May 2024 - Current (1 year 2 months)

Capacitación, evaluación y certificación ante CONOCER de competencias laborales. www.rahcentroevaluador.com

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Asesor Profesional de Seguros

RM Empresarios de Seguros

May 2024 - Current (1 year 2 months)

Asesor Profesional en seguros en GNP, GMM, Protección,Ahorro, Educación, Retiro, Hogar y Mascotas.

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Credit and Collections Procedures consultant |APRIL 2023 – MARCH 2024

Apr 2023 - Apr 2024 (1 year 1 month)

Strategic Consulting in Credit and Collections: Experience in providing specialized consulting for the implementation and improvement of credit and collection procedures, ensuring the optimization of financial management and the reduction of payment cycles. • Credit Policy Development: Collaboration with multidisciplinary teams to develop credit policies that balance financial objectives with commercial risks.

Service Delivery Manager AR

Cognizant

Aug 2022 - Apr 2023 (9 months)

Managed the complete operation of the Accounts Receivable team for a specific client across 10 countries (Argentina, Chile, Peru, Colombia, Costa Rica, Panama, Uruguay, Guatemala, El Salvador, and Ecuador). Oversaw the reporting process and reviewed reports to evaluate performance and effectiveness. Provided hands-on floor leadership to a team of approximately 55 to 65 people. Additionally, maintained daily contact with clients, ensuring their needs were met, while effectively managing a team of 60 individuals dedicated to delivering exceptional customer service.

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Finance Operations Manager

Uline

Mar 2019 - Aug 2022 (3 years 6 months)

Manage Billing, Cash Apps, Credit and Collections departments, ensuring execution of main activities and achievement of goals by function. Manage daily operations of departments providing excellent customer service. Design and implement processes to improve / automate daily activities. Oversee the reporting process and review reports to evaluate performance and effectiveness. Provide hands-on floor leadership to a team of approximately 35 people.

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Finance Collections Manager

CargoSprint

Aug 2017 - Apr 2018 (9 months)

Manage the collection of the past due portfolio for North America Implemented new collection policies and strategies to ensure the collection of the portfolio of accounts receivable month by month. Make sure performance goals and objectives are met, allocation of resources and personnel, and ensure timely and effective resolutions of collection. Negotiate with large clients regarding contracts and payment structures. Lead and participate in projects to improve the payment cycle of the client, provide solutions to customer problems receivable and improve organizational processes. Setting the foundation for the Credit & Collections Department Process Improvement Process Automation Customer Service / Success Achievements: Reduced past d

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Credit & Collections Manager

HPI

Jul 2015 - Jan 2017 (1 year 7 months)

•Manage the collection of the past due portfolio for a team of 19 people for North America • Generate billing forecast reports at the beginning of each quarter with monthly updates to ensure the necessary cash flow each month to meet the demands of the business and shareholders. • Generate reports every quarter with total portfolio results against the previously established forecast, which were discussed in a quarterly meeting with the collections director and the VP of collection´s at a Global level. • Meetings and calls with the departments of Internal Audit, Taxes, Accounts Payable, Order Management, Sales and Treasury to ensure the effectiveness of the process from beginning to end and thus obtain the payment in the terms agreed with t

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Credit and Collections Supervisor

HewlettPackard

Jun 2013 - Jun 2015 (2 years 1 month)

Collections Supervisor for Autonomy Digital accounts in North America. I manage a team of people who work on assigned portfolios in order to collect outstanding balances for North America Customers. Involved in setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective collection issue resolutions. Negotiate with large customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments. Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.

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Collections Specialist III

HewlettPackard

Aug 2012 - Jun 2013 (11 months)

Currently I am the contact between the Credit & Collections department and the different businesses that HP handles. I am in charge of making sure that the disputes are resolved on time and also to look for ways to improve the process in Credit & Collections to minimize disputes and increase cash.

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Collections Specialist II

HewlettPackard

Feb 2011 - Aug 2012 (1 year 7 months)

Credit & Collections Specialist II for Complex United States Acounts

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Collections Analyst I

HewlettPackard

Feb 2009 - Feb 2011 (2 years 1 month)

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CSR( Customer Sales Representative)

HewlettPackard

Nov 2005 - Feb 2009 (3 years 4 months)

In charge of all the order entry process and also customer support for a specific US Goverment account

Rodrigo Carrasco Toscano

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Rodrigo's behavioral traits
Rodrigo's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.