R

Rodolfo Avila

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Xalapa, Veracruz, Mexico

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Résumé

Jobs verified_user 0% verified
  • Reliant Energy
    Bilingual Customer Service Representative
    Reliant Energy
    Mar 2025 - Current (1 year 3 months)
    Assisted customers in both English and Spanish with questions about billing, usage, charges, and energy plans. Used CRM tools and internal platforms to efficiently manage customer accounts. Clearly explained regulated delivery charges (TDSP), energy charges, average billing plans, and optional add-on services such as. Resolved issues and escalated cases when necessary while maintaining a professional and empathetic tone. Participated in ongoing training sessions on energy products and customer service best practices.
  • I
    Stage Design Crew
    Interdimensional Transmissions
    Jan 2018 - Jan 2024 (6 years 1 month)
    Assisted in stage setup, lighting, and production for live events. Worked in a fast-paced environment to ensure seamless event execution. Coordinated with teams to implement creative stage designs.
  • e
    Digital Marketing & Social Media
    el club
    Jan 2016 - Jan 2017 (1 year 1 month)
    Managed social media accounts to boost audience engagement. Created digital content to promote events and brand awareness. Adapted marketing strategies to align with modern trends.
  • Live Nation
    Digital Marketing & Social Media
    Live Nation
    Jan 2014 - Jan 2015 (1 year 1 month)
    Assisted in online promotional campaigns for concerts and live events. Utilized digital tools to enhance marketing efforts. Monitored trends to optimize digital engagement strategies.
Education verified_user 0% verified
  • Michigan State University
    Digital Business Marketing
    Michigan State University
    Jan 2012 - Jan 2013 (1 year 1 month)