Rodney Wall

P

Fulfillment Dispatcher

Protos Security

Sep 2024 - Feb 2025 (6 months)

• Delivered exceptional customer service by managing high-volume inbound and outbound communications with nationwide vendors to ensure timely and complete guard deployments. • Acted as the primary liaison between clients and security personnel, ensuring all service expectations were met with accuracy, urgency, and professionalism. • Provided real-time support for active field operations, proactively resolving scheduling conflicts and mitigating service interruptions. • Maintained precise service records and communication logs, and escalated critical coverage issues to leadership to ensure operational continuity and client satisfaction.

O

Non-Emergency Medical Driver

OMR, LLC

Jan 2024 - Feb 2024 (2 months)

• Delivered safe, reliable, and compassionate transportation for patients to medical appointments, ensuring punctuality and excellent client care. • Provided a professional, service-oriented experience, assisting passengers with mobility needs and creating a calm, respectful environment. • Conducted daily vehicle inspections to uphold safety and performance standards, proactively addressing any maintenance needs. • Accurately completed trip logs, mileage reports, and scheduling records, supporting seamless coordination and compliance with internal protocols.

Remote Customer Service Representative

ResultsCX

Nov 2023 - Jan 2024 (3 months)

• Delivered exceptional customer experiences by conducting outbound calls to insured members, clearly explaining policy details and reinforcing trust. • Acted as a dedicated onboarding guide, walking new clients through services with clarity and patience to ensure a smooth and confident start. • Maintained 100% call documentation accuracy in CRM systems, ensuring real-time updates and data integrity across all customer records. • Built rapport with clients through empathetic communication, helping resolve concerns quickly and leaving a lasting positive impression. • Recognized for maintaining professionalism, efficiency, and client satisfaction in a high-volume, deadline-driven remote environment.

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Quality Control Inspector

P1 Plastics (via Lingo Staffing)

Jun 2023

• Conducted detailed visual inspections of molded plastic components, ensuring strict adherence to manufacturing quality standards. • Utilized precision measurement tools such as calipers and gauges to verify product specifications and maintain safety compliance. • Promoted an organized, contamination-free work environment through strict cleanliness protocols and workflow efficiency. • Collaborated with production teams to swiftly identify and communicate defect trends, supporting continuous improvement efforts.

Remote Customer Service Representative (EZ

TTEC

May 2022 - Feb 2023 (10 months)

• Delivered high-quality support to EZ Pass customers across multiple states, expertly resolving account issues, toll violations, and billing concerns with professionalism and accuracy. • Processed payments, refunds, and billing adjustments with strict adherence to policy, enhancing customer satisfaction and operational efficiency. • Demonstrated strong multitasking and problem-solving skills in a high-volume call center environment, ensuring firstcall resolution and maintaining service excellence. • Maintained up-to-date and accurate customer records in CRM systems, supporting seamless account management and compliance tracking.

E

Customer Service Advocate

Everise,

Nov 2021 - Dec 2021 (2 months)

C

Apple Support Advisor

Conduent, Remote

Jun 2021 - Jul 2021 (2 months)

O

Valet Driver/Purchasing Clerk/Dispatch

Omni Homestead Resorts

Dec 2019 - Current (6 years 8 months)

O

Purchasing Clerk

Omni Homestead Resorts

Nov 2019 - Current (6 years 9 months)

• Delivered exceptional guest service by coordinating transportation logistics with precision, ensuring timely and seamless transfers for resort events, excursions, and activities. • Provided courteous and efficient valet services, maintaining detailed logs and safeguarding guest property with the highest standard of professionalism. • Oversaw timely distribution of supplies and food to various departments, streamlining internal operations and improving staff efficiency across multiple locations. • Utilized Lotus Notes to manage schedules, document communications, and maintain accurate departmental records, enhancing workflow and accountability. • Acted as a key liaison between departments, demonstrating multitasking and organizational

Client Relations Specialist

PowerSchool

Jun 2019 - Jul 2019 (2 months)

U

Mail Services Associate

United States Postal Service,

Oct 2018 - Nov 2018 (2 months)

Accounts Processing Specialist

Advance Auto Parts

May 2018 - Oct 2018 (6 months)

S

Quality Assurance Analyst

Securitec Screening Solutions,

Jan 2018 - Feb 2018 (2 months)

F

Toll Account Support Agent

Faneuil, Remote

Sep 2016 - Nov 2017 (1 year 3 months)

C

Benefits Consultant

Colonial Life Insurance,

Jun 2016 - Sep 2016 (4 months)

C

Insurance Solutions Advisor

Combined Insurance,

May 2016 - Jun 2016 (2 months)

B

Customer Enrollment Specialist

Bankers Life & Casualty,

Mar 2016 - Apr 2016 (2 months)

R

Data Entry Associate

Robert Half (Canon Business Systems),

Apr 2015 - Jul 2015 (4 months)

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