Robin Silitonga Professional Operation Manager with over 6 years experience

G

Consultant

Gajah 25 Café & Selfbar

Jan 2021 - Dec 2022 (2 years)

• Provided operational and business consulting, focusing on enhancing service standards and overall operational efficiency. • Developed comprehensive pre-opening project schedules and business launch plans, ensuring a structured and timely progression from inception to operational readiness. • Led the recruitment process for all team members, meticulously defining roles and responsibilities. • Designed Standard Operating Procedures (SOPs) and detailed job descriptions to establish clear operational guidelines and expectations for the team. • Offered virtual assistance to business owners post-launch, supporting day-to-day operations and ensuring continued business momentum.

A

Unit Manager & Executive

Angkringan Pandawa

Jan 2019 - Dec 2020 (2 years)

• Managed daily operations and staff performance • Oversaw sales, inventory, and customer service

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Area Sales Manager

PT DSP

Jan 2019 - Jun 2020 (1 year 6 months)

• Managed regional sales operations, including the development of comprehensive sales strategies and the cultivation of robust client relationships. • Achieved monthly revenue targets by creating detailed business plans that incorporated daily, weekly, and monthly scheduling to optimize sales activities. • Recruited and trained a high-performing sales team to support regional sales objectives and ensure consistent revenue generation. • Provided virtual assistance and 24-hour support to the general manager, facilitating agile decision-making and timely execution of sales initiatives within the assigned region.

P

HORECA Supervisor

PT Amidis (Central Java)

Jan 2019 - Dec 2019 (1 year)

• Managed hotel, restaurant, and café (HORECA) accounts • Coordinated sales and distribution activities

O

Operational Manager

Old City 3D Trick Art

Jan 2016 - Dec 2018 (3 years)

• Supervised daily operations and staff scheduling • Improved visitor experience and operational workflows

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Marketing Executive

PT PP Property

Jan 2014 - Dec 2015 (2 years)

• Conducted property marketing and sales activities • Built and maintained customer relationships

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Marketing Staff

Multi Trading Pratama (Asphalt Distributor)

Jan 2013 - Dec 2014 (2 years)

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Director / Head of Ministry

Philadelphia Ministry (Non-Profit Prison Service)

Jan 2011 - Dec 2013 (3 years)

• Led outreach and rehabilitation programs • Managed volunteers and operational planning

A

Marketing Manager

AlCool (Alcohol Beverage Distributor)

Jan 2010 - Dec 2011 (2 years)

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Marketing Manager

SCORE! Hotel Grand Jatra

Jan 2009 - Dec 2010 (2 years)

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Marketing Manager

Hugo's Café

Jan 2006 - Dec 2009 (4 years)

E

Marketing Executive

Embassy club

Jan 2005 - Dec 2006 (2 years)

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Financial Consultant

ASTRA CMG Life

Jan 2004 - Dec 2005 (2 years)

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Chief Marketing Officer

Nasari Multipurpose Cooperative (Koperasi Serba Usaha Nasari)

Jan 2003 - Dec 2004 (2 years)

D

Event Manager & Road Manager

Daun Pisang Production

Jan 1998 - Dec 2003 (6 years)

Robin Silitonga

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