Robert Romorosa

Robert Romorosa

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Customer Service Specialist
Uruguay

Contact Robert regarding: 

Flexible work

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Résumé


Jobs verified_user 0% verified
  • Red panda
    Customer Success Specialist
    Red panda
    Jul 2023 - Current (2 years)
    Ensure users have a positive safe and wonderful experience. • Onboarding and guiding new users. • Customer Service inbound and outbound care • Moderation, blog, and handline customer inquiries and interactions • Resolving user issues and inquiries. • Providing profile optimization guidance. • Promoting safety and privacy practices. • Analyzing user feedback for improvements. • Collaborating cross-functionally for user success.
  • C
    Customer Service Specialist
    Apr 2019 - Oct 2023 (4 years 7 months)
    Provide excellent customer service assistance. Identify and determine the cause and issue of the product. Supports and Troubleshoots issues that will prevent the product from being returned. Leads to Customer Retention. Maintains quality phone calls and high standards of professionalism fostering positive customer relationships. • Mantains 94% Return Prevention Efficiency throughout my career. • Ensure that customers achieve their desired outcomes, remain satisfied with the product or service, and continue to derive value over time. • Successfully mitigates 99% various problems in Retail and Technical support, Transforming clients to happy customers.
  • S
    SEO / WordPress Developer
    Jan 2016 - Mar 2019 (3 years 3 months)
    Conducts keyword research, optimizes website content and structure, implements on-page and off page optimization strategies, tracks and analyzes website traffic and performance, and stays up-to-date with search engine algorithms and industry trends. The primary objective is to improve website visibility and search engine rankings. Full-stack website development on WordPress, combining HTML, CSS, PHP, JavaScript, XML/JSON, and 3rd party APIs. I collaborate effectively with the product team, coding updates, and delivering solutions aligned with design and functionality needs. I also present findings to senior stakeholders. • Address and fix complex bugs and perform security checkup and updates. • Working an independent level, while also ser
  • C
    Finance Executive
    CPC HOLDING COMPANY
    May 2009 - Jun 2016 (7 years 2 months)
    Prepares financial statements and executives summaries (Monthly income report of multiple companies), consolidation, Accountant's business plan, budget, sales forecast, analysis, entries of balance sheets reports, income and etc. Creates internal and external correspondence, memos, resolution, invitations for programs and events, reports, procedure manuals, and presentations. Assists Board of Directors and Stockholders. • Maintain reports for 32 companies and its subsidiaries. • Facilitates balance review every end of the month, quarter, and year to Billion Dollar Assets. • Holds reporting sessions to key stakeholders and top 10 stockholders.
  • S
    Sales and Inventory Accountant
    Mar 2007 - Mar 2009 (2 years 1 month)
    Composes business correspondence for inter-branch, materials and supplies request, memos and coordinated to the local and international supplier regarding stocks and bid stocks to purchase. Coordinates work flow, maintains procedures manual to ensure consistent performance of routines and research , draft or abstract reports. Creates monthly sales and expense reports. • Successfully established and stick to the stated objective of the agenda. • Maintains 90% awesome feedback efficiency in stocks control. • Achieved 100% research exactness through SWOT analysis
  • L
    Administrative Assistant
    Local Government Unit of Paranas
    Jan 2004 - Mar 2006 (2 years 3 months)
    Supports activities for government administration, receiving and directing visitors, word processing, filing, and faxing. Assists government servants, minutes taking, certifications, hosts programs, and performs other clerical jobs. Coordinates work flow, Maintains procedures manual to ensure consistent routine performances. • Effective and efficient in data and control management, coordinating operations, keeping calendars updated, and providing professional correspondence. Encode agreements and settlements of different types of cases and disputes of the constituents. • Maintains, and provides 90% of administrative, technical and secretarial support to the local government unit officials. Interacts routinely with the officials and the ge
Education verified_user 0% verified
  • Network business School
    Master in Digital Marketing and Web Analytics
    Network business School
    Apr 2022 - Oct 2023 (1 year 7 months)
  • T
    Certified Nursing Assistant
    Total Care International
    Jan 2012 - Oct 2013 (1 year 10 months)
  • S
    Bachelor of Science in Information Technology
    Systems Technology Institute
    Jun 2002 - Jun 2006 (4 years 1 month)