Roberto Roque

Healthcare Billing Representative / CSR / Retention / Tech Support

DME Service Solutions

Apr 2024 - Current (2 years 4 months)

• Billing and Invoicing – This includes generating manual invoices, verifying accuracy, and ensuring proper documentation • Managing Customer’s Account- This involves Accurate records of billing information, payments and account activity • Reconciling Accounts – Checking discrepancies and resolving any issues related to billing and payment • Processing payments- handling payments transaction • Responding to billing related question via email and phone • Actively listening to customer complaints and determining the best way to solve their pain points. • Offering discounts, upgrades, or flexible terms to persuade unhappy customers to remain with the company • Identifying "at-risk" customers before they decide to cancel their service or subscr

Customer Service Representative

Dominós Pizza

Oct 2021 - Sep 2022 (1 year)

• Responsible for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner.

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Senior Recruiter Level 3

PSG Global Solutions Teleperformance

Apr 2021 - Feb 2024 (2 years 11 months)

• Proactively finding candidates through platforms like LinkedIn Recruiter, job boards, and professional networks, including candidates who are not actively looking to switch jobs. • Reviewing resumes, conducting initial phone interviews, and evaluating a candidate’s hard and soft skills to build a shortlist of top talent • Acting as the liaison between the candidate and the hiring manager to schedule interviews, manage feedback, and coordinate assessments. • Facilitating salary negotiations, discussing compensation packages, and helping finalize employment contracts. • Maintaining open communication with applicants, offering constructive feedback, and ensuring a positive experience for everyone involved in the hiring process.

A

Sales Associate / Appointment Setter

Addcom AU Sykes

Oct 2020 - Apr 2021 (7 months)

• Contact leads via cold calling, emails, or social media to introduce products or services. • Assess prospects based on preset criteria to determine if they are a good fit for the business. • Book qualified appointments on the calendars of sales representatives or account executives. • Persuade leads to scheduled meetings by addressing concerns and answering initial product questions. • Nurture leads by tracking call-backs, sending appointment reminders, and following up with prospects.

S

Inbound Sales Representative / Collections / Billing / Retention

Sirius XM Afni Phil.

Dec 2015 - Jun 2020 (4 years 7 months)

• Provide quality customer service by supplying requested information and resolving complaints • Attended and graduated the PRIDE training program • Supported the operations and guided the trainees before endorsing them to production (September 2017 - June 2020)

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Healthcare Representative

Medical Alert Healthcare

Sep 2009 - Dec 2015 (6 years 4 months)

• Calling a list of elderly people to provide precaution and safety equipment • Retained excellent client satisfaction ratings through outstanding service delivery • Developed and delivered engaging sales presentation to convey product benefit • Process payments via credit card pulling • Billing information

2

TeleSales Representative

247 ContactSolutions Agentworks

Nov 2005 - Dec 2015 (10 years 2 months)

Y

B2B Campaign Representative

YP.com (Yellow Pages)

Nov 2005 - Jan 2009 (3 years 3 months)

• Contacted customers after sale process to drive ongoing customer satisfaction and resolve issues and complaints • Utilized sales techniques to build customer interest and close sales • Responsible for making cold calls to potential customers to generate sales and meet the required goals. • Credit Card pulling

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