Roberto Gomez I am in Sales

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Sales Development Representative (WFH)

Engage Your Biz LLC

Sep 2024 - Apr 2026 (1 year 8 months)

•Selling Digital Marketing Services, Scheduling Appointment for Closers (Acoount Executives) •Promoting Search Engine that includes tons of features and services •Inbound, Outbound, Cold Calls, Appointment Setting, Follow-Up Old and New Leads Lead CRM Calendar Management (Acuity and Google Calendar) •Random Daily Inbound Calls / 800-manual-autodial mandatory Outbound Calls/Day

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Medical Sales Representative / Appointment Setter (WFH)

Vantage Medical Associates PC

Oct 2022 - Aug 2024 (1 year 11 months)

• Selling Medical and Aide Services, Scheduling Doctor Visits, Customer Service Support • Inbound, Outbound, Cold Calls, Appointment Setting, Follow-Up Old and New Leads • Doctor and Patient CRM and Calendar Management (Practice Fusion) • 40-50 Inbound Calls Per Day / 100-200 Outbound Calls Per Day

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CSR / Outbound Caller and Cloud-Based CRM Manager (WFH)

Brivity, Inc.

May 2021 - Aug 2022 (1 year 4 months)

• Brivity Cloud-Based CRM and Transaction Manager for their customers in Real Estate • Inbound and Outbound, Cold Calls, Appointment Setting, Follow-Up Old and New Leads • Ad Hoc Tasks, Social Media Management for Facebook Video and Posters thru Canva • 10-40 Inbound Calls Per Day, 50-100 Outbound Calls Per Week

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Business Development Representative (WFH)

Common Living

Dec 2018 - Apr 2021 (2 years 5 months)

• Handled daily inquiries for coliving and apartments, providing quotes and managing bookings efficiently. • Conducted inbound, outbound, and cold calls, setting appointments and following up with both old and new leads to maximize engagement. • Scheduled tours and arranged payment plans for new and existing tenants, ensuring a seamless onboarding experience. • Managed 100-200 inbound calls and 10-40 outbound calls per day, demonstrating strong communication skills and responsiveness. • Utilized CRM tools, specifically HubSpot, to manage the full sales cycle, creating deals, updating lead stages, and setting tour reminders for over 100 prospects weekly, which enhanced lead tracking and follow-up efficiency.

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Adwords | Account Manager / Business Development Representative (On-Site)

Teletech Company (BPO)

Aug 2016 - Oct 2018 (2 years 3 months)

• Google Ads (Adwords), Sales/Support and Account Management • Inbound, Outbound, Cold Calls, Appointment Setting, Follow-Up Old and New Leads • Setting Schedule for Authorization of Contracts, Payment Arrangements • 40-100 Inbound Calls Per Day, 100-200 Outbound Calls Per Day • Email and Chat Support for Internal Agents and Customers

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Direct-TV | Retention and Sales / Team Lead (On-Site)

Teletech Company (BPO)

May 2012 - Jul 2016 (4 years 3 months)

• Handling Daily Inquiry of Phone, Internet and Cable Services for All Customers • Daily and Weekly meetings schedules for Team Huddles to maintain awareness of KPI’s • Support Lead for of 12 Agents for Two Teams, Coaching, Monitoring and Adherence • 10-30 Inbound to 15-35 Outbound Calls Per Day on Escalations

USANA | Independent Distributor (Sales with Recruitment and Team Building) 2010-2015

USANA

Nov 2010 - Sep 2015 (4 years 11 months)

• Handling Recruitment and Orientation, created a team, building cooperation with members. • Daily reminders and weekly meetings, assuring teamwork and task goals are met accordingly. • Planning and coordination support, facilitation of demo materials and practices for the entire group. • 1 on 1 or by group coaching, through meet-ups, in-person, via calls, and online methods if possible. • Successfully recruited 152 members, grouped into teams of five, each with their own leaders under my supervision. • Conducted 80–150 outbound calls daily to prospects for nutrition product demos and follow-ups, utilizing a simple CRM (Excel tracker) to log leads, set callbacks, and monitor conversion rates, which enhanced my team's outreach and

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VONAGE | (VOIP Services) CSR/TSR/Sales/Retention/Team Lead (On-Site)

Vision X Inc

May 2008 - Apr 2012 (4 years)

• Handled daily inquiries regarding phone and number porting services for all customers, ensuring high levels of customer satisfaction. • Scheduled daily and weekly team huddles to maintain awareness of KPIs and foster a collaborative team environment. • Served as the support lead for a team of 15 agents, providing coaching, monitoring performance, and ensuring adherence to company policies. • Managed 10-20 inbound and 10-15 outbound calls per day, effectively addressing escalations and resolving customer issues. Additionally, utilized CRM tools to track customer interactions and streamline the sales process, allowing for the strategic addition or removal of leads based on situational relevance and customer needs. - Leveraged experien

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AMERICAN AIRLINES | CSR / Reservations Specialist / Flight, Hotel, Car Rentals (On Site)

Advanced Contact Solutions

Oct 2005 - Mar 2008 (2 years 6 months)

• Global Dispositioning System: SABER / AMADEUS • Handling Daily Inquiry of Domestic and International Flights for All Passengers • Ticketing and Booking of Passengers and Schedule Change for All Travel Plans • Setting Schedule for Hotel Accommodations and Basic Car Rental Services • Outbound Calls, Transfers to other Airlines for Schedule Changes • 80-200 Inbound Calls Per Day • Utilized CRM tools to effectively manage customer interactions, allowing for the addition or removal of leads based on situational relevance, which enhanced the overall efficiency of the sales process and improved customer satisfaction.

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US AIRWAYS | CSR / Reservations Specialist / Flight, Hotel, Car Rentals (On-Site)

Advanced Contact Solutions

Jul 2003 - Sep 2005 (2 years 3 months)

• Global Dispositioning System: SABER / WORLDSPAN • Handling Daily Inquiry of Domestic and International Flights for All Passengers • Ticketing and Booking of Passengers and Schedule Change for All Travel Plans • Setting Schedule for Hotel Accommodations and Basic Car Rental Services • Outbound Calls, Transfers to other Airlines for Schedule Changes • 80-200 Inbound Calls Per Day • Utilized CRM tools to accurately enter every passenger change, hotel booking, and car-rental add-on into the Sabre CRM queue, ensuring precise record-keeping for gate agents and enhancing overall operational efficiency.

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Forever Living | Sales Partner (Sales with Recruitment and Team Building) 2003-2005

Forever Living

Feb 2003 - Jan 2005 (2 years)

• Handled Recruitment and Orientation, created a team, and built cooperation with members. • Conducted daily reminders and weekly meetings, assuring teamwork and task goals were met accordingly. • Provided planning and coordination support, facilitating demo materials and practices for the entire group. • Headed weekly office meetings in Greenhills for training and meetings, ensuring 50 participants every week. • Successfully recruited 68 members and established 2 sub-groups, each with their own leaders under my supervision. Additionally, utilized CRM tools to manage relationships and streamline communication, allowing for effective tracking of leads and enhancing the overall sales process. Employed lead qualification strategies to

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MCI (Microwave Communications Inc.) | CSR and TSR Specialist (On-Site)

Advanced Contact Solutions

Dec 2000 - May 2003 (2 years 6 months)

• Handling Daily Inquiry of Phone Services in NA, Sales Support for All Customers • Inbound, Outbound, Cold Calls, Appointment Setting, Follow-Up Old and New Leads • Setting Schedule for Tours, Payment Arrangements for New and Old Tenants • Outbound Calls are only for Transfers to other Departments

Roberto Gomez

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