Robert Mejía

Robert Mejía

About

Detail

Colombia

Contact Robert regarding: 
work
Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD7/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Lean Solutions Group
    Operations Team Lead – Logistics & Customer Operations
    Lean Solutions Group
    Jan 2024 - Current (2 years 6 months)
    • Coordinated daily operations and workflow management for US-based logistics and customer service operations • Managed scheduling, attendance tracking, workload distribution, and service delivery performance for remote teams • Improved SLA compliance from approximately 72% to over 90% through workflow optimization and proactive operational follow-up • Reduced operational delays and escalations by implementing structured communication processes and standardized workflows • Maintained and updated operational trackers, dashboards, and internal documentation to support reporting accuracy and project visibility • Coordinated onboarding and training support for new team members, reducing ramp-up time to approximately two weeks • Collaborated cro
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Jan 2021 - Jan 2024 (3 years 1 month)
    • Coordinated shipments, schedules, dispatch operations, and delivery timelines for US clients • Communicated directly with customers, carriers, and internal teams to provide updates and resolve operational issues quickly • Managed high-volume workflows while maintaining SLA compliance and accurate system documentation • Assisted with scheduling adjustments, operational follow-ups, and issue escalation management • Maintained accurate CRM and operational records to support visibility and service continuity • Helped improve customer satisfaction through proactive communication and strong follow-through
  • F
    Customer Service Representative
    Foundever (Formerly Sitel)
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Delivered customer support for US-based customers in high-volume remote operations • Managed customer inquiries, escalations, scheduling-related concerns, and issue resolution • Maintained strong quality and productivity metrics while handling multiple systems and communication channels • Developed strong communication and multitasking skills in fast-paced service environments
Education verified_user 0% verified
  • UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Bachelor's Degree Coursework – Music
    UNIVERSIDAD DISTRITAL FRANCISCO JOSÉ DE CALDAS
    Jan 2014 - Jan 2020 (6 years 1 month)
    Technical Degree – Music Institución Educativa Técnica Musical Amina Melendro de Pulecio