Robert Alejandro Beltrán Méndez
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Robert Alejandro Beltrán Méndez

Robert Alejandro Beltrán Méndez

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Computer Science
Andalusia, Spain
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Jobs verified_user 0% verified
  • Infotree Global Solutions
    Team Lead L2 (Tech Support Ops)
    Infotree Global Solutions
    Jul 2024 - Dec 2025 (1 year 6 months)
    Led a Level 2 tech support team in a high-availability enterprise environment, ensuring compliance with operational procedures, SLAs and IT guidelines. Monitored incidents, escalations and operational metrics, ensuring accurate documentation and timely resolution of technical events. Analyzed operational data and KPIs to identify trends, risks and improvement opportunities. Implemented process improvements to optimize response times, data quality and task execution under high workload conditions. Handled sensitive technical and operational information with confidentiality while maintaining clear communication with stakeholders.
  • Infotree Global Solutions
    Support Technician Coordinator
    Infotree Global Solutions
    Sep 2021 - Jun 2024 (2 years 10 months)
    Led a Level 2 tech support team in a high-availability enterprise environment, ensuring compliance with operational procedures, SLAs and IT guidelines. Monitored incidents, escalations and operational metrics, ensuring accurate documentation and timely resolution of technical events. Analyzed operational data and KPIs to identify trends, risks and improvement opportunities. Implemented process improvements to optimize response times, data quality and task execution under high workload conditions. Handled sensitive technical and operational information with confidentiality while maintaining clear communication with stakeholders.
  • iShop Apple Premium Reseller
    IT Support Specialist
    iShop Apple Premium Reseller
    Jun 2020 - Aug 2021 (1 year 3 months)
    Provided software and hardware technical support for Apple devices while following established troubleshooting guidelines and SLAs. Managed incident and service tickets, ensuring appropriate documentation, tracking and timely resolution. Handled device inventory and service records, ensuring accuracy of data and compliance with internal policies. Addressed customer requests while handling sensitive user data and device information with confidentiality. Collaborated with internal escalation teams to ensure service continuity.
Education verified_user 0% verified
  • ISC2 Inc.
    Certified in Cybersecurity
    ISC2 Inc.
    Mar 2026 - May 2026 (3 months)
  • C
    CCNA Program
    Feb 2026 - Current (5 months)