Robby Gonzalez

• Project Manager with 11+ years of experience in Customer Service and Account Management with a variety of clients, i.e. The Home Depot, FedEx Office, CVS, 7-Eleven and Ahold Delhaize. • Contributed to increase in productivity through improvements in operations, quality and safety. • Assessed organizational training needs and created new departmental procedures for Customer Service. • Designed and implemented a new customer service department flow to production process, which resulted in Armstrong World Industries (second largest client) to go from feeling disappointed and frustrated with our company to giving us more business than we have ever had with them. • Developed internal tools to automate mundane tasks that were quickly adopted in the plant and office. • Supervised and coordinated production operations, appropriately assigning responsibilities to efficiently exceed production requirements for more than 90 production supervisors and assembly line employees. • Started a marketing business that went from $25,000 it's first year to $171,000 in sales the following year. • Created a marketing strategy for a local Dalton business resulting in a 33% growth in sales in one year.