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Roanne Grefal

About

Detail

Individual Contractor
Marikina, Metro Manila, Philippines
Contact Roanne regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Client Success Manager
    Guerilla360
    Aug 2024 - Current (1 year 11 months)
    • Fostered client relationships, ensuring alignment with service offerings and expectations. • Developed tailored solutions to improve client satisfaction and retention rates. • Collaborated with cross-functional teams to enhance customer support processes.
  • I
    Appointment Setter
    Integria Freelancers
    May 2018 - Oct 2025 (7 years 6 months)
    • Developed and maintained a pipeline of real estate investing clients through cold calling and effective appointment scheduling. • CRM: Mojo, BatchDialer, Freedomsoft, ReadyMode, Podio, TaxNitro
  • Upwork
    Freelancer
    Upwork
    Jan 2018 - Jun 2026 (8 years 6 months)
    • Resolved customer inquiries via efficient email management to enhance satisfaction. Facilitated technical support solutions, improving ecommerce functionality. Addressed inbound calls, resulting in elevated customer retention rates. • Executed high-quality freelance projects across diverse industries, ensuring client satisfaction and timely delivery • CRM: Zendesk, Georgias, RingCentral, AgileCRM, WordPress, Shopify
  • C
    Team Leader
    Citiprepaid, Sykes Asia Inc.
    Jan 2014 - Apr 2018 (4 years 4 months)
    • Ensured team adherence to all compliance standards and performance metrics. • Oversaw identification and resolution of performance, behavior, and attendance issues through established performance management techniques.
  • C
    Customer Service Rep
    Citiprepaid, Sykes Asia Inc.
    Jan 2007 - Jan 2014 (7 years 1 month)
    • Delivered exceptional customer support through multi-channel communication, ensuring prompt resolution of inquiries.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor of Science in Accountancy and Law
    Polytechnic University of the Philippines
    Jun 2000 - Apr 2003 (2 years 11 months)