R
Rizza Magallanes
About
Detail
Tagbilaran City, Central Visayas, Philippines
Contact Rizza regarding:
work
Full-time jobs
Starting at
USD650/month
Résumé
Jobs
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Customer Service Representative – Financial AccountIBEX GlobalApr 2021 - Aug 2023 (2 years 5 months)• Delivered multi-channel support (chat, email, and phone) for Coinbase cryptocurrency account. • Handled sensitive financial inquiries, ensuring accuracy, confidentiality, and compliance with company policies. • Resolved customer disputes, guided users on cryptocurrency platform features, and processed account updates. • Consistently achieved performance targets for response time, accuracy, and customer satisfaction. • Tools used: Salesforce CRM, Google Workspace, MS Office.- PRegistration Officer / Admin SupportPhilSys (Philippine Identification System)Aug 2020 - Dec 2020 (5 months)• Provided administrative assistance, data entry, and document processing for the national ID registration. • Prepared daily reports and ensured accuracy in applicant records. • Assisted in scheduling and frontline coordination for applicants. • Tools used: MS Excel, Google Forms, internal registration system. • Demonstrated direct team leadership by overseeing field operations during mobile registration deployments, including managing logistics, coordinating daily team schedules, and tracking performance targets. • Ensured staff safety and real-time accountability in unpredictable field environments, utilizing these frontline experiences to drive resource allocation and operational success.
- VTeacherVarious SchoolsJan 2013 - Jan 2020 (7 years 1 month)• Delivered lessons, managed classrooms, and developed instructional materials. • Maintained accurate student records and supported academic performance tracking. • Tools used: MS Office, Google Classroom, Google Drive. • Demonstrated high-level customer service expertise by effectively navigating complex, face-to-face interactions with students, parents, and stakeholders, consistently transforming challenging situations into positive educational outcomes. • Applied patient problem-solving and advanced communication techniques to address the diverse needs of multiple stakeholder groups, ensuring a supportive and highly responsive learning environment.
Education
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- Master of Education major in English Language TeachingCebu Normal UniversityJan 2017 - Current (9 years 7 months)
- Bachelor of Secondary Education major in EnglishBohol Island State UniversityJan 2013