Ria Camille Sierra-Ilagan

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Sr. Operations Representative

CAPITAL ONE PHILIPPINES

Oct 2025 - Jan 2026 (4 months)

Account Servicing Listens attentively to customers in order to address issues / questions responsibly. Updates account information, as requested by the customer. Transfers the customer to the appropriate department, as needed.

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Customer Service Consultant

Lufthansa Intouch Phils. Inc.

Aug 2023 - Aug 2025 (2 years 1 month)

General Reservation and direct sales. Passenger check-in assistance. Support Travel Agencies.

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Travel Consultant

Interglobe Technologies Philippines, Inc. (IGT Solutions)

Jul 2021 - Jun 2023 (2 years)

Diagnose the passengers' specifications and wishes and suggest suitable travel packages or services. Organize travels from beginning to end, through booking tickets. Make an outbound call or send email to Airline or Travel partner if there is an issue with reservation.

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Customer Service Representative (Chat Support)

Concentrix Corporation

Sep 2019 - Apr 2021 (1 year 8 months)

Assist customer by answering general inquiries such as how to transfer ownership of the account to another person, how to relocate broadband and telephone lines, how to port in or out the broadband and telephone line and the procedure of cancellation of TV. Create a case report to a specific department to process customer request such as account termination, waiver approval, sales dispute. Offer a plan that is under promotion.

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Customer Service Executive (Chat Support)

Intelenet Global Philippines Inc.

Jul 2017 - Aug 2019 (2 years 2 months)

Assist customers with their general inquiries such as how to open a bank account, how to make or cancel payment, how to process direct debit. Walk through the customers on how to navigate Mobile Banking app and Online Banking. Help customer to check available schedule and set a bank appointment.

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Customer Service Associate (Chat Support)

Convergys Philippines Services Corp.

Jan 2017 - Jul 2017 (7 months)

Provide walk through on how customers can update their account information online. Analyzed customers need and help them lower down their bills. Assist customers with their payment inquiries.

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Technical Support Representative (Voice)

Telephilippines Inc. (Teleperformance)

Nov 2015 - Dec 2016 (1 year 2 months)

Assisting customers on how to set up their all in one printer. Educate the customer on how to use their product. Analyzed the technical issue of their product and find ways to resolved it.

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Data encoder (GSIS project)

Total Information Management Corp

Jun 2015 - Jul 2015 (2 months)

Target the given quota everyday. Encodes the given index by the client within the documents. Report all image concern blank page, folded, cut images to team leader during encoding.

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Verifier (Application for credit cards)

Callbest Outsourcing Services Inc.

Mar 2012 - Mar 2015 (3 years 1 month)

Contact the customer by phone to attempt, to sell or create interest in credit card. Educate customer about the requirements for getting a credit card. Keep all the customers' information confidential.

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Production Operator

Mitsuba Philippines Inc II

Nov 2010 - Apr 2011 (6 months)

Formed the jumper wire for automotive parts according to its sized. Dipped the jumper wire for automotive parts according to its type (A, B and C). Checked and clean the excess lead from the wires to avoid electrical failure.

Ria Camille Sierra-Ilagan

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