Rey Mark Olaes Customer Support & Sales Specialist | SDR | Appointment Setter |

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4

Email support specialist Remote experience

4am Media

Jul 2025 - Dec 2025 (6 months)

 Handledcustomer email inquiries, order concerns, and refund processing.  UsedGeorgias,ShipHero, and Sticky for order tracking, records, and fulfillment coordination.  Respondedtocustomersprofessionally and efficiently, ensuring timely issue resolution.  Maintaineddetailed documentation to ensure transparency and smooth workflow.  Followedcommunicationguidelines and compliance standards while handling sensitive financial information.
H

Debt Collection specialist Remote experience

HB Virtual Staff

Apr 2024 - Aug 2026 (2 years 5 months)

ContactedU.S.customers regarding existing or overdue balances to verify account details.  Providedclearinformation about outstanding debts and assisted customers in understanding their options.  Directedcustomersto our licensed agents for further discussion and payment resolution.  Maintainedaccuratecall notes and documentation for each account interaction.
Administrative Support (Appointment Setter) | Outsourcing Agent

SixEleven Global Services

Apr 2021 - Feb 2024 (2 years 11 months)

Handledappointment setting tasks, including outbound calls, customer qualification, schedule coordination, and CRM updates.  Performedadministrative support duties such as data entry, report processing, record maintenance, and documentation management.  Supportedoutsourcing tasks and client deliverables in a fast-paced work environment.  Conductedcollection calls and followed structured payment negotiation and resolution processes

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Rey Mark Olaes

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