R

Revanth damodar

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Florida, United States

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Résumé

Jobs verified_user 0% verified
  • V
    IT Support Specialist
    Vinik Sports Group
    Mar 2024 - May 2025 (1 year 3 months)
    • Provided Tier II/III SaaS and developer support, resolving 95% of escalated issues within SLA. • Acted as primary point of contact on Slack/Intercom, addressing API and OAuth integration issues. • Partnered with engineering teams to debug application errors and contribute fixes. • Authored support documentation and SOPs, reducing repeat developer tickets by 20%.
  • Intuit
    Manager
    Intuit
    Sep 2022 - Jul 2023 (11 months)
    • Directed SaaS developer support operations for 1,200+ endpoints, improving incident resolution times by 25%. • Collaborated with engineering to test SDK and API integrations, lowering L3 escalations by 18%. • Implemented OAuth-based authentication workflows and debugged integration issues across devtools. • Automated incident triage with Python/PowerShell scripts, saving 25+ hours monthly. • Developed dashboards in Grafana/CloudWatch to monitor developer-facing systems. • Trained IT staff on SaaS/SDK troubleshooting best practices. • Maintained developer-focused technical documentation and onboarding guides. • Collaborated with R&D teams on AI-enabled SaaS features, improving platform reliability. • Supported audits by ensuring s
  • DXC Technology
    Manager – ERP/Database Solutions
    DXC Technology
    Apr 2021 - Aug 2022 (1 year 5 months)
    • Resolved 50+ SaaS/ERP developer integration issues monthly, maintaining 97% SLA compliance. • Developed SQL and API scripts to debug SaaS log and OAuth authentication errors. • Improved onboarding documentation, reducing time-to-resolution by 15%.
  • DXC Technology
    Team Lead – IT Operations
    DXC Technology
    Apr 2020 - Apr 2021 (1 year 1 month)
    • Led Tier II/III SaaS troubleshooting for 1,500+ global users. • Created monitoring dashboards for API and developer-facing services. • Automated log analysis scripts in Bash/Python to resolve recurring OAuth/API issues.
  • DXC Technology
    Escalation Support
    DXC Technology
    Apr 2019 - Apr 2020 (1 year 1 month)
    • Debugged SaaS platform escalations involving APIs, OAuth, and SDKs. • Performed RCAs for recurring developer-facing issues, lowering escalations by 10%. • Tested patches and feature upgrades in developer environments.
  • DXC Technology
    L1 Support Specialist
    DXC Technology
    Nov 2018 - Apr 2019 (6 months)
    • Provided Tier I SaaS support, resolving API, integration, and authentication-related queries. • Created troubleshooting FAQs for developers to accelerate ticket resolution. • Escalated unresolved technical cases to L2/L3 engineering teams.
Education verified_user 0% verified
  • University of South Florida
    Master's in Business Analytics
    University of South Florida
    Aug 2023 - May 2025 (1 year 10 months)
Projects (professional or personal) verified_user 0% verified
  • D
    Developer Support Automation
    Jan 2023 - Apr 2023 (4 months)
    • Built automated Slack/Intercom alerts for developer support cases, reducing response time by 35%. • Developed Python scripts to triage OAuth and API issues. • Authored onboarding guides for developer users, accelerating adoption of SaaS features.
  • S
    SaaS API Debugging Framework
    Jul 2021 - Dec 2021 (6 months)
    • Created a standardized API debugging framework for SaaS support teams, reducing escalations by 20%. • Automated OAuth token validation workflows, improving reliability of integrations. • Authored Confluence-based playbooks and KEDBs for API/SDK troubleshooting.