Rene Quiñonez

Customer Experience Associate

Grupo Levanter

Jun 2025 - Feb 2026 (9 months)

Customer Engagement: Managed high-volume incoming calls, emails, and text messages to deliver a seamless, positive customer experience that consistently enhanced brand loyalty. Data & CRM Management: Maintained pristine data integrity by inputting new leads and updating client records across Google Sheets and specialized CRM systems, including Buildertrend and JobNimbus. Lead Generation: Executed targeted cold-calling campaigns and managed inbound leads from platforms like Angi, Yelp, and Google Ads, effectively engaging prospects to drive customer acquisition. Operational & Project Support: Streamlined daily operational tasks and supported project managers by optimizing schedules, coordinating calendars, and managing data pipelines to en

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Technical Support Specialist

Butterfly Network via Partner Hero

Oct 2024 - Jan 2025 (4 months)

• Delivered advanced phone and email support using Zendesk to manage inquiries and concerns. • Utilized Salesforce and NetSuite as client information, for orders, subscriptions. • internal knowledge bases to investigate and resolve client issues efficiently. • Supported membership management, product replacement, billing inquiries, cancellations, shipping, and fulfillment. • Provided hardware troubleshooting and escalated complex software issues to advanced teams when necessary. • Maintained a proactive, customer-focused approach, ensuring timely resolutions and high satisfaction.

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Customer Support Specialist

Minted by Collective Solutions

Sep 2023 - Jan 2024 (5 months)

• Provided exceptional customer service through live chat, phone, and email, addressing inquiries and resolving complaints effectively. • Assisted customers with order management, customization, and promotions, ensuring seamless experiences. • Documented customer interactions accurately in CRM systems and identified opportunities to improve service delivery. • Achieved quality and productivity KPIs by maintaining high standards of customer satisfaction and issue resolution. • Demonstrated adaptability by learning new tools and procedures in a fast-paced environment.

Customer Service Representative

Humana

Apr 2023 - Sep 2023 (6 months)

• Handled health benefit inquiries and claims, adhering to HIPAA regulations and ensuring data confidentiality. • Resolved escalated issues using effective problem-solving skills and clear communication. • Maintained accurate records of member interactions and utilized company systems for seamless case tracking. • Enhanced member experience by providing clear and actionable solutions to complex inquiries.

Market Support Specialist

TaskEasy by WorkWave

Jul 2022 - Mar 2023 (9 months)

• Coordinated service appointments for lawn care, pool maintenance, and debris removal while managing contractor relationships. • Ensured timely completion of tasks and maintained high standards of service quality. • Anticipated potential service disruptions and implemented proactive measures to prevent delays. • Strengthened contractor relationships by providing clear communication, support, and guidance on company policies. • Monitored service requests to ensure adherence to agreed timelines and quality benchmarks.

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Technical Support Specialist

Vivint via Knoah Solutions

Jan 2021 - Jul 2021 (7 months)

• Provided Tier 1 and Tier 2 support for smart home products, including troubleshooting and escalation management. • Leveraged Salesforce to manage and resolve technical issues efficiently, ensuring customer satisfaction. • Promoted within two weeks for exceptional performance metrics and technical expertise. • Delivered comprehensive solutions for escalated issues with Vivint's security systems, cameras, and automation devices. • Applied advanced technical knowledge to troubleshoot hardware and software concerns effectively.

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