Rene Alfaro PROJECT MANAGER, CUSTOMER SUCCESS MANAGEMENT, ACCOUNT MANAGER

PROJECT AND DISPATCH MANAGER

COMMANDLINK

Mar 2025 - Current (1 year 6 months)

• PROJECT AND DISPATCH MANAGER • STARLINK ACCOUNT MANAGEMENT AND INSTALLS MANAGER • DAILY CLIENT INTERACTION STRATEGIES AND FOLLOW UPS

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SAAS SR. PROJECT MANAGER (WORKDAY INTEGRATIONS)

Telus Digital Services

Aug 2024 - Mar 2025 (8 months)

• SAAS SR. PROJECT MANAGER (WORKDAY INTEGRATIONS) • ONBOARDINGS AND KICK OFF CALLS FOR NEW PROJECTS/INTEGRATIONS • CUSTOMER SUCCESS MANAGER • IN CHARGE OF LEADING WEEKLY AND DAILY HUDDLES/MEETINGS • STAKEHOLDERS WEEKLY UPDATES AND MEETINGS • LESSONS LEARNED SCHEDULING, LEADING AND TAKE AWAYS AFTER EACH PROJECT/SPRINT

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SR. PROJECT MANAGER AND CUSTOMER SUCCESS MANAGER

LTC Technology Group

Aug 2023 - Dec 2024 (1 year 5 months)

• SR. PROJECT MANAGER AND CUSTOMER SUCCESS MANAGER • TIMELINES MANAGEMENT • MAIN POINT OF CONTACT FOR CARRIER'S ACCOUNT MANAGERS, TECHS, AND ESCALATIONS TEAM, AS WELL AS STAKEHOLDERS • WEEKLY FOLLOW UP CALLS AND MEETINGS WITH CLIENTS/STAKEHOLDERS MAKING SURE SATISFACTION WAS MET. • ONBOARDING AND KICK OFF CALLS FOR NEW INCOMING ACCOUNTS.

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CLIENT SUCCESS MANAGER/SPECIAL PRICING/DEAL DESK SPECIALIST

Airespring LLC

Sep 2022 - Aug 2024 (2 years)

• CLIENT SUCCESS MANAGER/SPECIAL PRICING/DEAL DESK SPECIALIST • SPECIAL PRICING REQUESTS MANAGING CUSTOMERS RELATIONSHIP • IN CHARGE OF COORDINATING BETTER PRICING REQUESTS FOR NEW AND EXSTING CUSTOMERS. • LARGE PROJECT COORDINATION AND SPECIAL DEAL MGMT FOR NEW INCOMING CUSTOMERS. • SPECIAL PRICING ADJUSTMENTS FOR EXISTING CUSTOMERS. • IN CHAGE OF NON-STANDARD PROCEDURES MEETINGS AND TEAM LEADING.

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PROVISIONING OF NEW SERVICES

Tech Americas: Provisioning and Project Management

Sep 2019 - Sep 2022 (3 years 1 month)

• PROVISIONING OF NEW SERVICES • MAIN POINT OF CONTACT FOR CUSTOMERS AND AMS. • FOLLOW UP FOR NEW AND EXISTING INSTALLS PROCESSES WITH CARRIERS AND CUSTOMERS. • REQUESTING AND SCHEDULING VENDOR/CUSTOMERS MEETINGS, BILLING INFORMATION AND FOLLOW UP. • DISCONNECTIONS FOR OLD CUSTOMERS AND STANDARD PROCEDURES.

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Customer success manager, VOIP IT Lead (Service Desk Manager)

Steadfast Communications

Jul 2015 - Aug 2019 (4 years 2 months)

• CREATING SALES STRATEGIES • MANAGE CUSTOMER RELATIONSHIPS, SATISFACTION AND RETENTION. • CLIENT'S FIRST POINT OF CONTACT, DATA MINING, ONBOARDING, KICKOFFS • IT LEAD SUPPORT, MAKING SURE TECH SUPPORT MATCHED METRICS AND EXPECTATIONS.

Rene Alfaro

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