Renato Santandrea
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Renato Santandrea

Renato Santandrea

About

Detail

Client Support and Customer Service expert / SDR / Account Manager & Sales Manager
Guatemala, Guatemala
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Résumé

Jobs verified_user 34% verified
  • R
    SALES & OPERATIONS ASSOCIATE verified_user Verified experience
    Rightsource S.A.
    Aug 2019 - Current (6 years)
    Dialed out, pre-qualified, and engaged with both cold and warm leads in order to offer different healthcare packages and memberships. Verified records, scheduled follow-ups, and entered every detail into the CRM before ending the call. Partnered with the quality-assurance leader to rewrite objection flashcards, making them sound less "scripted" and more conversational. Logged every outcome in Ytel before hanging up, ensuring the care-coordinator team could pick up the case without re-asking questions. Additionally, utilized different communication methods such as messaging, chat, and email as part of various outreach and inbound channels to assist clients and engage with clients and patients, enhancing communication and support throughout t
  • M
    HR CONSULTANT & SALES SUPPORT
    MO Consultores
    Jan 2018 - Jul 2019 (1 year 7 months)
    Researched midsize companies going through expansion or restructuring and pinpointed the HR leader most likely to need outside guidance. Reached out via cold introductory calls and follow-up emails that included a short industry case study. Maintained an updated Excel tracker with clear touchpoints, making it easy for the consulting team to scan status at a glance. Coordinated pre-meeting information, agendas, and sample frameworks so prospects felt prepared. Additionally, engaged in pricing discussions by contacting potential companies and business owners through calls, emails, and LinkedIn to offer our recruitment services and Human Resources staffing model, ultimately positioning our firm as a strategic partner for their HR departments.
  • Telus International
    CUSTOMER & SALES REPRESENTATIVE
    Telus International
    Jan 2012 - Mar 2014 (2 years 3 months)
    Handled both service-upgrade calls and outbound collections for TELUS (Canada) wireless accounts, adapting style between assistance and negotiation. Branded every call with assertive follow-through, ensuring each conversation closed with a clear, agreed action. Balanced chat and phone queues during peak hours, prioritizing quick acknowledgment so customers felt heard even before full resolution. Logged each interaction's outcome, next steps, and sentiment tag, giving the next agent a clear snapshot if follow-up was needed. Additionally, utilized messaging apps to assist inbound clients through chat and messenger, enhancing the customer experience by providing multiple communication channels for support. Furthermore, employed Podio in the st
Education verified_user 0% verified
  • Universidad Rafael Landívar
    Licenciatura en RRHH
    Universidad Rafael Landívar
    Jan 2013 - Jan 2015 (2 years 1 month)