Renato Santandrea

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ACCOUNT MANAGER / SALES DEVELOPMENT REPRESENTATIVE

WeRemoto

May 2024 - Current (1 year 2 months)

As an Account Manager / Sales Development Representative, I conducted daily outreach through cold calling, emails, and SMS to travel advisors and prospects across various industries, tailoring my communication to address each industry's specific pain points. I guided prospects through brief discovery calls, identifying staffing gaps and arranging follow-up meetings with recruiters. I maintained a well-organized pipeline in Notion, clearly labeling every stage to ensure recruiters knew exactly where to engage. Additionally, I positioned our premium services and staffing model, emphasizing our competitive pricing strategy, which allowed us to partner with high-end companies and business owners, ultimately enabling us to recruit and provide we

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SALES & OPERATIONS ASSOCIATE

Rightsource S.A.

Aug 2019 - May 2024 (4 years 10 months)

Dialed out to U.S. patients on healthcare programs, balancing an empathetic tone with clear compliance language. Verified records, scheduled follow-ups, and entered every detail into the CRM before ending the call. Utilized soft discovery to confirm medical-record details, then guided callers toward next-step appointments or paperwork. Partnered with the quality-assurance coach to rewrite objection flashcards, making them sound less "scripted" and more conversational. Logged every outcome in Ytel before hanging up, ensuring the care-coordinator team could pick up the case without re-asking questions. Additionally, we utilized different communication methods such as messaging, chat, and email as part of various outreach and inbound channels

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HR CONSULTANT & SALES SUPPORT

MO Consultores

Jan 2018 - Jul 2019 (1 year 7 months)

Researched midsize companies going through expansion or restructuring and pinpointed the HR leader most likely to need outside guidance. Reached out via cold introductory calls and follow-up emails that included a short industry case study. Maintained an updated Excel tracker with clear touchpoints, making it easy for the consulting team to scan status at a glance. Coordinated pre-meeting information, agendas, and sample frameworks so prospects felt prepared. Additionally, engaged in pricing discussions by contacting potential companies and business owners through calls, emails, and LinkedIn to offer our recruitment services and Human Resources staffing model, ultimately positioning our firm as a strategic partner for their HR departments.

CUSTOMER & SALES REPRESENTATIVE

Telus International

Jan 2012 - Mar 2014 (2 years 3 months)

Handled both service-upgrade calls and outbound collections for TELUS (Canada) wireless accounts, adapting style between assistance and negotiation. Branded every call with assertive follow-through, ensuring each conversation closed with a clear, agreed action. Balanced chat and phone queues during peak hours, prioritizing quick acknowledgment so customers felt heard even before full resolution. Logged each interaction's outcome, next steps, and sentiment tag, giving the next agent a clear snapshot if follow-up was needed. Additionally, utilized messaging apps to assist inbound clients through chat and messenger, enhancing the customer experience by providing multiple communication channels for support. Furthermore, employed Podio in the st

Renato Santandrea

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Renato's behavioral traits
Renato's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.