Rafael Eduardo Martínez López Web Developer Front-end & Back end /

Customer Service Technical Support Specialist

DreamHost

Aug 2021 - Current (4 years 9 months)

- Provide technical assistance to DreamHost’s customers who are experiencing problems with the services or who have questions about how to use many other features offered. - Take care of tickets assigned in less than 24 hours related to issues with the service. - Walk customers through diagnostic procedures to help them illuminate the source of their issues. - Report trends or internal issues to management for resolution. - Guide customers through the installation and configuration of various software, leveraging my knowledge of web development to assist with HTML page deployment and responsive CSS design. - Escalate complex problems to the appropriate staff member or department. - Help customers identify and resolve problems with pro

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Sales Support Coordinator

CommScope Connectivity Colombia S.A.S., CommScope Solutions International Inc.

Sep 2016 - Apr 2017 (8 months)

- In charge of vendor setups and maintenance for the CALA region as needed for deploying the business operation. - In charge of tackling the procurement needs for the Colombia sales office in all its departments. - Compliance officer and enforcer of anti-money laundering and terrorism financing regulations. - Responsible for facilities management and in charge of travel scheduling and bookings for VIP clients and visitors when needed. - Responsible for hiring the proper channels to comply with our legal requirements for the Colombian sales office, as well as overseeing that all our tax obligations are fully met. - Frequently engaged in remote work, demonstrating flexibility and adaptability in managing responsibilities, although the

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Material planner and delivery logistics Intern

Gerdau Diaco S.A

Jan 2015 - Dec 2015 (1 year)

- In charge of scheduling payments for our suppliers issuing such requests - Following-up of assigned imports from origin to destination - Support for custom clearance and for delivering materials in factories as needed.

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Full-time front desk receptionist

Put-In-Bay Resorts LLC

Jun 2014 - Aug 2014 (3 months)

- In charge of doing checking-ins and check-outs - In charge of calling potential clients for filling up the rooms available after certain cancellations - In charge of making sure the breakfast facilities and pool area where properly available to clients all mornings - In charge of renting golf cars, bicycles and motorcycles - In charge of keeping the vehicle inventory available for use and reporting performance issues of the ones not available for repairing - Checking the rooms booked for clients before arrival. - Notifying the cleaning services team for maintenance of the checked-out rooms for upcoming visitors

Rafael Eduardo Martínez López

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