Rebecca Northrup

Virtual Receptionist

Smith.ai

May 2025 - Current (4 months)

• Collaborated with team members and shift leads to ensure quality assurance and consistent service delivery.

Benefit Verification Specialist

Takeda

Nov 2024 - Feb 2025 (4 months)

• Liaised with clinics and hospitals to verify patient insurance coverage for specialty medications, demonstrating attention to detail and regulatory compliance. • Evaluated and confirmed pharmacy and medical benefits across diverse insurance providers. • Maintained working knowledge of HIPAA guidelines and PII protection, ensuring accuracy in sensitive communications. • Delivered consistent and responsive service to internal stakeholders and healthcare teams under tight deadlines.

F

Member Services Specialist

Fort Hood Area Association of Realtors

Mar 2023 - Sep 2023 (7 months)

• Managed internal and external communications with 300+ members, addressing issues and delivering timely solutions. • Oversaw web and social media presence, coordinated events and vendor relationships to increase brand engagement. • Handled membership billing, onboarding, and app support—ensuring seamless member experiences. • Applied policy knowledge and market awareness to support business operations and client outreach. • ries. • Assisted in payroll, expense reports, data entry, account management, and financing.

L

Medical Receptionist

Livingston Hearing Aid Center

Oct 2022 - Mar 2023 (6 months)

• Managed patient communications and scheduling to optimize office workflow. • Verified insurance coverage and managed patient records, ensuring service readiness and accurate documentation. • Served as liaison between patients and providers, resolving concerns with empathy and professionalism. • Supported device intake and delivery preparation, streamlining patient care.

L

Custodian

Lampasas ISD

Mar 2022 - Jul 2022 (5 months)

• Maintained high standards of cleanliness and safety across school facilities. • Demonstrated reliability and initiative in independently managing routine and deep-cleaning tasks. • Worked efficiently to meet district expectations and contribute to a productive environment.

Client Service Coordination/VA Training

Banfield Pet Hospital

Jan 2020 - Jan 2021 (1 year 1 month)

• Managed high-volume client communications, scheduling, and recordkeeping with accuracy and professionalism. • Trained new staff and identified workflow improvements to enhance service delivery. • Responding to client concerns and service requests, building strong customer relationships. • Balanced operational responsibilities with front-desk leadership in a busy clinical setting.

L

Foundation Assistant

Lux Foundation Solutions

Jun 2019 - Jan 2020 (8 months)

• Coordinated permit processes, created technical site sketches, and ensured regulatory compliance. • Communicated with vendors and internal teams to manage product deliveries and job site needs. • Supported bookkeeping, reporting, and administrative operations to ensure project and financial accuracy. • Contributed to brand visibility through social media content and customer engagement efforts.

Remote Customer Service Agent

Sykes

Jun 2017 - Jun 2019 (2 years 1 month)

• Delivered exceptional customer service in a remote, high-volume environment, handling 500+ weekly inquiries. • Educated clients on products and services, resolving issues and driving retention. • Managed account updates and CRM entries, supporting data accuracy and service consistency.

7

Clerk

711

Jun 2016 - Jun 2017 (1 year 1 month)

Client Service Coordination

Banfield Pet Hospital

Jul 2013 - Jan 2015 (1 year 7 months)

• Managed high-volume client communications, scheduling, and recordkeeping with accuracy and professionalism. • Trained new staff and identified workflow improvements to enhance service delivery. • Responding to client concerns and service requests, building strong customer relationships. • Balanced operational responsibilities with front-desk leadership in a busy clinical setting.

Rebecca Northrup

About

Detail

Timeline

Résumé