Rebecca Drummond

Rebecca Drummond

About

Detail

When one is passionate, one is great.
West Virginia, United States

Contact Rebecca regarding: 
Flexible work
Starting at USD25/hour
groups
Networking

Timeline


work
Job
school
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Résumé


Jobs verified_user 0% verified
  • Magellan Health
    Customer Experience Associate
    Magellan Health
    May 2025 - Current (1 year)
    Assisting both members and providers offices/facilities with a variety of needs regarding the Mental Health and Substance Abuse services that Magellan offers. Providing claim information, listing benefits per members plan, and creating authorizations are just a few of the many roles and services I provide.
  • Intuit
    CSA
    Intuit
    Jan 2025 - Current (1 year 4 months)
    Salesforce was one of the systems provided for us with TurboTax. Currently working seasonal with TT.
  • S
    Customer Service Representative
    SHOPNSAVE
    Mar 2024 - Mar 2025 (1 year 1 month)
  • S
    Customer Service Specialist
    Shop n Save
    Jan 2024 - Dec 2024 (1 year)
  • American Income Life Insurance Company
    Insurance Sales Representative
    American Income Life Insurance Company
    Jan 2024 - Mar 2025 (1 year 3 months)
  • W
    Lead
    Winn DixieJacksonville FL
    Dec 2020 - Apr 2022 (1 year 5 months)
    Started as a cashier. Moved up to florist, then deli/bakery associate & Seafood lead.
  • D
    Bartender
    DiBellas rd Street Bar GrillElkins WV
    Jan 2018 - Jan 2019 (1 year 1 month)
    Successfully helped to build a new bar and grill from the ground up, and began making a profit within a short time. Responsibilities included bartending, cooking, ensuring guest satisfaction, managing inventory, and ordering supplies, while taking care of any and all front and back end tasks that needed to be done. Additionally, I leveraged customer service skills to enhance customer success, focusing on creating a welcoming environment that encouraged repeat business and positive word-of-mouth referrals.
  • A
    Bartender
    Appalachian BistroElkins WV
    Jan 2018
  • A
    Bartender
    Applebees Grill BarElkins WV
    Jan 2017 - Jan 2018 (1 year 1 month)
  • I
    Customer Service Representative
    IBEX GLOBALElkins WV
    Jan 2017 - Jan 2019 (2 years 1 month)
    Inbound Customer Service calls Basic Technical Support Marketing and Sales Upsellings both Services and Products
  • D
    Shift Lead
    Dunkin DonutsOrange Park FL
    Jan 2016 - Jan 2017 (1 year 1 month)
  • O
    Driver
    Orange Park TaxiOrange Park FL
    Jan 2015 - Jan 2016 (1 year 1 month)
  • iHop
    Server
    iHop
    Jan 2014 - Jan 2015 (1 year 1 month)
  • A
    Direct Sales Agent
    Atlantic EventsJacksonville FL
    Jan 2012 - Jan 2014 (2 years 1 month)
  • E
    Graphic Designer
    Essence Website DesignGreen Cove Springs FL
    Jan 2008 - Jan 2012 (4 years 1 month)
Education verified_user 0% verified
  • Penn Foster Group
    Bachelor's Degree, Criminal Justice
    Penn Foster Group
    Jan 2024 - Current (2 years 4 months)
  • Penn Foster
    Bachelor's degree, Criminal Justice and Corrections
    Penn Foster
    Jan 2024 - Jul 2025 (1 year 7 months)
  • Heritage Institute of Technology
    Associate's Degree, Health Services/Allied Health/Health Sciences, General
    Heritage Institute of Technology
    Jan 2014
  • H
    AA, Hospital & Health Services Management
    Heritage Institute
    Jan 2014 - Current (12 years 4 months)
  • O
    GED
    Orange Park High School
    Jan 2008 - Current (18 years 4 months)
  • O
    High School Diploma
    Orange Park High School
    Jan 2008
Projects (professional or personal) verified_user 0% verified
  • S
    School
    May 2012 - Current (14 years)
    College for Medical Management, College for Criminal Justice/Pre-Law