Mario Ramírez K.

Mario Ramírez K.  new_releases

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Information technology management
Departamento de Francisco Morazan, Honduras
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Résumé

Jobs verified_user 38% verified
  • Fortress OS
    Business Analyst / Customer Success Specialist public Remote experience
    Fortress OS
    Dec 2024 - Jan 2026 (1 year 2 months)
    - Provided product documentation support for 14 features from the roadmap release plan. - Delivered the AffordaPortal (Alpha/Beta) project to three live properties. - Solved customer requests and issues through Jira cards, emails, and video calls (30-50 cases daily average)
  • Overfuel
    Senior technical support specialist public Remote experience
    Overfuel
    Feb 2023 - Nov 2024 (1 year 10 months)
    - Completed the off-boarding steps from all integrations for 60+ clients - Provided technical support to 100+ customers, helping them troubleshoot, analyze, use specific features, and report bugs. - Solved customer requests and issues through email, inbound phone, and video calls (15-30 cases daily average)
  • Critical Mass
    Boombit
    Senior project manager public Remote experience
    Critical Mass, Boombit
    Mar 2022 - Jan 2023 (11 months)
    - Deployment and maintenance of the QUVIVIQ sites (2). - Deployment and maintenance of the marketing campaign sites for the QUVIVIQ brand (3). - Deployment of one (1) PowerApps workflow - Deployment of one (1) SharePoint site
  • Torre.ai
    Platform operations coordinator verified_user Verified experience public Remote experience
    Torre.ai
    Dec 2020 - Feb 2022 (1 year 3 months)
    - As a Platform Operations Coordinator, I successfully achieved a 90% Customer Satisfaction (CSAT) score through effective chat and email support, ensuring a high-quality user experience. - I managed a fully remote team across different time zones, coordinating operational tasks to meet established Service Level Agreements (SLAs) for both ongoing and new initiatives. - I diligently attended to all user requests within the expected SLA of 24 hours, fostering strong client relationships and enhancing customer success. - I developed and managed metrics to track and analyze trends in our operational efforts, which contributed to delivering an exceptional platform experience. - Additionally, I performed editorial reviews of algorithm-generat
  • Survey.com
    Client operations specialist public Remote experience
    Survey.com
    Jul 2020 - Dec 2020 (6 months)
    - Managed clients' expectations and deliverables by establishing metrics and ETAs for each retail project, ensuring alignment with client needs and project goals. - Coordinated the planning efforts of internal teams, including account managers, engineering, and project management, to facilitate seamless project execution. - Built and maintained databases of products as required for each project, enhancing data accessibility and project efficiency. - Prepared historic project reports that informed sales forecasts, aligning with the periodicity established with each client. - Additionally, utilized backlog management skills to effectively oversee feature requests from customers, collaborating with engineers to prioritize tasks based on th
  • Supermercados La Colonia
    IT project manager verified_user Verified experience
    Supermercados La Colonia
    Feb 2019 - Apr 2020 (1 year 3 months)
    - Oversaw the successful implementation of the E-Commerce project, ensuring alignment with business objectives and stakeholder expectations. - Managed the deployment of SAP SuccessFactors, Microsoft AX for retail, and MDG for retail, utilizing strong project management and risk management skills to mitigate potential challenges. - Demonstrated effective stakeholder management and communication throughout the project lifecycle, fostering collaboration and transparency among all parties involved. - Additionally, I applied my product management experience by managing product roadmaps, which enhanced our strategic planning and execution capabilities, ensuring that all project milestones were met efficiently. - Leveraged agile management met
  • Tecnasa
    IT project manager verified_user Verified experience
    Tecnasa
    Sep 2017 - Feb 2019 (1 year 6 months)
  • Cable & Wireless
    SOC supervisor
    Cable & Wireless
    Dec 2010 - Jul 2015 (4 years 8 months)
Education verified_user 0% verified
  • P
    Advanced open water diver
    PADI
    Apr 2023 - Current (3 years 2 months)
  • P
    Open water diver
    PADI
    Feb 2022 - Current (4 years 4 months)
  • Banco interamericano de desarrollo BID
    BID - EDX
    Fundamentos en gestión de proyectos de desarrollo public Remote experience
    Banco interamericano de desarrollo BID, BID - EDX
    Jun 2020 - Current (6 years)
  • National Tsing Hua University
    IMBA in Technology Management
    National Tsing Hua University
    Aug 2015 - Jun 2017 (1 year 11 months)
  • Universidad Tecnológica Centroamericana
    Telecommunications engineering
    Universidad Tecnológica Centroamericana
    Jul 2006 - Mar 2011 (4 years 9 months)
Projects (professional or personal) verified_user 0% verified
  • Hangar
    M
    Boombit
    QUVIVIQ sites deployment public Remote experience
    Hangar, Merkley + Partners, Boombit
    Mar 2022 - Current (4 years 3 months)
  • Supermercados La Colonia
    Chatbot Implementation
    Supermercados La Colonia
    Mar 2020 - Apr 2020 (2 months)
    - Project manager
  • Supermercados La Colonia
    SAP Success Factors implementation
    Supermercados La Colonia
    Jun 2019 - Oct 2019 (5 months)
    - Project Manager
  • Supermercados La Colonia
    E-Commerce page for La Colonia
    Supermercados La Colonia
    Mar 2019 - Sep 2019 (7 months)
    - Project manager
  • Banco Centroamericano de Integración Económica
    Tecnasa
    ATD Security Implementation
    Banco Centroamericano de Integración Económica, Tecnasa
    Sep 2018 - Dec 2018 (4 months)
    - Project manager
  • Tecnasa
    Banrural, S.A.
    Banrural data center migration
    Tecnasa, Banrural, S.A.
    Jun 2018 - Jul 2018 (2 months)
    - Project manager
  • Tecnasa
    Tigo Honduras
    Microsoft SCCM update project
    Tecnasa, Tigo Honduras
    May 2018 - Aug 2018 (4 months)
    - Project manager
  • Banco Centroamericano de Integración Económica
    Tecnasa
    IT vulnerability solution project
    Banco Centroamericano de Integración Económica, Tecnasa
    Feb 2018 - Apr 2018 (3 months)
    - Project manager
  • Banco Centroamericano de Integración Económica
    Tecnasa
    Information governance implementation project
    Banco Centroamericano de Integración Económica, Tecnasa
    Sep 2017 - Feb 2018 (6 months)
    - Project manager
  • Tecnasa
    Farinter
    Farinter data center
    Tecnasa, Farinter
    Sep 2017 - Dec 2017 (4 months)
    - Project manager
Awards verified_user 0% verified
  • ICDF
    ICDF scholarship
    ICDF
    Mar 2015 - Jun 2017 (2 years 4 months)