Customer Support Specialist
Azpired Inc
Aug 2016 - Mar 2019 (2 years 8 months)
As a Customer Support Specialist, I provided exceptional customer service across various channels, leveraging my expertise in CRM tools and scheduling to manage inquiries efficiently. I was responsible for maintaining positive customer relationships and resolving issues promptly.
• Utilized outbound sales techniques to re-engage lapsed customers, increasing retention rates by 15%.
• Implemented lead generation strategies through proactive customer outreach, contributing to a 10% uplift in qualified opportunities for the sales team.
• Developed and executed targeted outbound prospecting campaigns to identify and nurture potential clients, expanding the sales pipeline.
• Applied a comprehensive sales approach to understand customer needs and
